Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is a leader in connecting talented individuals with great companies. They are seeking a Customer Experience Specialist to support homeowners after their solar roof installation, providing guidance on the benefits of integrated solar technology and assisting with monitoring setup and troubleshooting.
Responsibilities
- Act as the primary point of contact for customers after their solar roof installation, helping them navigate the transition from a "standard" roof to a power-generating asset
- Explain the unique benefits of integrated solar shingles, including how they differ from traditional panels in terms of aesthetics, durability, and warranty coverage
- Assist customers with the setup and troubleshooting of their solar monitoring portals, ensuring they can track their "Energy from Every Roof" in real-time
- Educate homeowners on Net Metering (NEM), utility interconnection, and how to read their new, solar-adjusted energy bills
- Identify and log system performance issues, coordinating with our project managers and certified roofing partners to ensure every roof is performing at its peak
Skills
- 2+ years in a high-touch call center/customer support role
- 2 years' experience in the solar industry is required, particularly with a focus on residential homeowners
- Exceptional verbal and written skills. You can explain the 'science of solar' in a way that feels simple and accessible
- Experience with CRM software (Salesforce or SAP preferred)
- Experience with remote communication tools (Slack, G-Suite, Zoom)
Benefits
- Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
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