Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the healthcare marketplace sector, aiming to improve patient experiences through a digital platform. The Specialist, Customer Experience role is focused on delivering exceptional service to healthcare provider accounts, enhancing engagement and promoting seamless healthcare experiences.
Responsibilities
- Deliver outstanding customer service to healthcare provider partners via calls, emails, and chat
- Proactively upsell features and simplify platform usage for providers
- Act as the organization's representative, creating positive impressions and offering proactive solutions
- Resolve issues promptly and maintain strong user relationships
- Develop a thorough understanding of the platform to demonstrate its value to users
- Keep accurate records of all interactions and ensure consistent service quality
Skills
- Strong verbal and written communication skills
- Experience in customer service, preferably within healthcare or technology sectors
- Effective problem-solving skills and adaptability in a fast-paced environment
- Excellent organizational skills and attention to detail
- Commitment to delivering top-tier customer service aligned with the organization's mission
Benefits
- Flexible work environment
- Competitive paid time off
- Fully paid employee health benefits including medical, dental, and vision
- 401(k) with employer match
- Corporate wellness program
- Sabbatical leave for employees with 5 or more years of service
- Paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and community clubs
- Great Place to Work certification
Company Overview
- RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.