Note: The job is a remote job and is open to candidates in USA. CoorsTek, Inc. is a company committed to advanced ceramics manufacturing with a focus on safety, quality, and customer service. The Sr Account Manager - Energy Oil & Gas role is responsible for driving profitable growth of advanced ceramic components in the Energy Oil & Gas market through customer acquisition, account recovery, and application expansion. This position involves managing customer relationships, developing business opportunities, and leading commercial negotiations to support company sales and profitability objectives.
Responsibilities
- Revenue growth and margin expansion within the Energy Oil & Gas segment
- Recovery of targeted lost or dormant customer accounts
- Identify, develop and maintain business growth opportunities with customers in Energy Oil & Gas segment, including downhole tool components, wear-resistant, pump and valve applications (e.g. advanced ceramic seal components, liners, sleeves, valves, rupture disks)
- Build and maintains strong relationships with new and existing key customer contacts including design engineers, scientists, buyers, program managers and executives
- Develop short and long-term commercial opportunity pipeline for new and existing markets and accounts
- Lead customer engagement and account strategy across Oil and Gas operators, OEMs, and service companies
- Serve as the primary commercial interface with customers at the program, sourcing, and executive decision level
- Develop and execute structured win-back strategies with clear milestones and success criteria
- Position CoorsTek as a solutions partner focused on performance, reliability, and total cost of ownership
- Acts as liaison between development, engineering, production, planning, shipping, accounting, sales, distributors, and customers to effectively manage customer needs
- Build and manage a disciplined pipeline aligned to defined applications, qualification paths, and revenue timelines
- Prioritize opportunities based on strategic fit, technical feasibility, and commercial value
- Drive timely decision-making to advance, reshape, or exit opportunities
- Proactively monitor and assess opportunities within adjacent energy sub-markets (e.g., advanced ceramic seals for nuclear energy applications) to support strategic cross-selling and expansion of CoorsTek’s portfolio positioning
- Partner closely with technical leadership to ensure solution integrity, manufacturability, and qualification success
- Collaborate with product management on product positioning, pricing strategy, and plant-level alignment
- Work with internal commercial connectors to accelerate customer access, introductions, and trust-building
- Ensure customer commitments align with operational capability and margin expectations
- Lead pricing discussions and commercial negotiations in alignment with approved frameworks. May include contract negotiations
- Manage all accounts through CRM updating pipeline, contacts, trip reports, call plans and Account Plans
- Receive guidance from management team to formulate and lead execution of account plans to support company sales and profitability objectives
- Own the entire account relationship internally and externally as the company representative for all aspects and needs of the account
- Optimize market sales/revenue opportunities by keeping informed of market developments in the field
- Contract negotiations and review (including long-term agreements), technical order information, value pricing, ongoing technical support and forecasting customer needs through S&OP
- Develop and maintain strong understanding of Energy market dynamics, customer investment cycles, and competitive positioning
- Represent and builds a positive CoorsTek reputation throughout the market via activities such as trade shows, advertising, strategic partnering and participation with industry organizations
- Manage all customers’ payment terms and adherence to terms
- Create a collaborative effort between CoorsTek sales, engineering and manufacturing to deliver what customers need and actively grow the business
- Create demand for CoorsTek products and solutions through proactive selling and education of customers through proposals and other forums
- Capture market intelligence to develop conversations with customers on market trends and actions. Shares market data with Strategic insights for comprehensive overview and market development
- Ability to understand complex customer needs both technically and account management. Able to present complex technical projects to management where applicable
- Excellent listening skills for understanding changing customer needs and future technology trends
- Facilitate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identifies the root cause
- Provide timely response and follow-up to customer requests to include order status, quote status or other information
Skills
- Bachelor's Degree or equivalent
- Five (5) years' related technical account management experience
- Deep understanding of, or ability to learn, full range of CoorsTek materials, products and the Energy Oil & Gas market
- Previous experience with technical account management preferably within Energy Oil & Gas industry
- Strong Financial Acumen
- Ability to manage through uncertain environments while identifying new business opportunities
- Previous experience with SalesForce
- Must be proficient in working with diverse variety of people from different cultures and backgrounds, exhibit strong interpersonal and organizational skills, great attention to detail as well as excellent listening, verbal and written communication skills
- Previous experience in Energy Oil & Gas industry highly desirable
Company Overview