Note: The job is a remote job and is open to candidates in USA. Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets and unleash innovators. They are seeking a Sr. Account Manager, Strategic Accounts to manage relationships within their most strategic accounts, ensuring operational health and driving expansion opportunities.
Responsibilities
- Manage day-to-day operational health across a portfolio of strategic accounts with multi-million dollar ARR — you're the person the customer calls when something needs to get done
- In addition to the day to day operational health, you will own the commercial relationship between executive touchpoints — you are the account's day-to-day voice of Backblaze
- Drive expansion pipeline through relationship depth, not just product knowledge — you find the next opportunity because people tell you things
- Negotiate renewal terms and expansion pricing in partnership with executives, bringing account context and relationship capital to the table
- Hit defined ramp targets in your first 90/180/270 days, establishing yourself as a trusted presence in each account and building expansion pipeline quickly
- Keep accounts running smoothly — coordinating across Support, Engineering, and Product to resolve issues, track open items, and ensure commitments are met
- Farm accounts actively and systematically — always listening for new workloads, infrastructure challenges, or organizational changes that signal expansion opportunity
- Build and maintain working relationships across multiple stakeholder layers — Infrastructure, DevOps, Storage Engineering, FinOps, and Procurement — while Backblaze executives own the C-suite relationship
- Partner with Solutions Engineers on technical discovery, architecture reviews, and POC engagements when expansion opportunities surface
- Translate deep technical product capabilities — B2 Cloud Storage, S3-compatible APIs, multi-cloud egress optimization, data durability architectures — into solutions that map to real customer problems
- Prepare executives for high-stakes customer meetings with account context, relationship intelligence, and clear briefings
- Maintain accurate pipeline, account health, and forecast data in CRM — your accounts should never be a black box to the team
Skills
- 7+ years in a hybrid Account Management, CSM, or Strategic Sales role — specifically in cloud infrastructure, storage, networking, or adjacent technical infrastructure segments
- Demonstrated track record managing and growing multi-million dollar accounts with measurable NRR and expansion results
- You're comfortable being the day-to-day face of the account without needing to be the most senior person in the room — you know how to set executives up for success and how to work alongside them, not in front of them
- A natural farmer — you find expansion by staying deeply curious about the customer's business, not by running a quarterly upsell motion
- Operationally sharp — you track open issues, follow through on commitments, and keep accounts from going sideways before anyone notices
- Deep, genuine fluency in infrastructure: object storage, block and file storage architectures, S3-compatible APIs, egress cost modeling, data pipeline design, multi-cloud and hybrid cloud environments
- You own relationship problems the same way you own a quota or a target— accountability isn't something you delegate
- You can hold your own technically when a Solutions Engineer isn't in the room — comfortable whiteboarding cloud workflows, data pipelines, and integration architectures with customers at a conceptual level, knowing when to go deep and when to loop in the right expert
- You understand how AI/ML training workloads, media pipelines, large-scale backup architectures, and developer platforms consume storage — and why the economics matter to the buyer
- Comfortable building working relationships with technical buyers — VPs of Infrastructure, Storage Architects, DevOps leads — across multiple levels of a customer org
- Proven ability to carry quota at the Sr. level with clear ramp milestones and expansion targets
- Strong CRM discipline — your pipeline and account notes are always current and useful to the broader team
- Experience selling to or within Neocloud, hyperscaler, or AI/ML infrastructure environments
- Familiarity with data egress cost structures, S3 pricing models, and total cost of ownership conversations in cloud storage
- Background at a specialized cloud or infrastructure vendor (not just a generalist hyperscaler)
Benefits
- Healthcare for family, including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
Company Overview