Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business, acting as the client-facing resource and advocating for clients internally while also focusing on contract renewals and upselling services.
Responsibilities
- Management of book of business
- Secure renewal and upselling programs
- Manage ongoing contract relationships and service delivery to clients for ten or more accounts
- Act as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and partnership with brokers
- Build relationships with employer / group clients (not individual members) and partners with Optum Rx CARES, Optum Rx Pharmacy Account Manager, and UMR Account Management team for overall and day-to-day service delivery
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
- Mentoring and training new Strategic Account Executives
Skills
- 4+ years of experience in PBM Client Relationship Management or Account Management
- Experience with PBM client contract, compliance, negotiation and upsell
- Experience partnering with PBM new client implementations
- Experience presenting to senior level client leadership
- Experience working with large national clients
- Proven ability to prioritize and meet deadlines
- Willing or ability to travel up 25%
- Driver's License and access to reliable transportation
- Project Management Experience / Certification
- Advanced understanding of PBM industry
- Proven ability to work in self-motivated environment with limited supervision
- Proven ability to demonstrate professionalism both with internal and external clients
- Proven solid oral and written communication
- Proven solid negotiation skills
- Reside in the TX market
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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