Note: The job is a remote job and is open to candidates in USA. MongoDB is a company that empowers customers to innovate at the speed of the market, and they are seeking a Staff Product Manager for their IT Go-to-Market team. The role involves owning internal technology products that support critical GTM capabilities and working closely with various teams to define product strategy and deliver solutions that enhance productivity and decision-making.
Responsibilities
- Build AI-powered Customer Success and customer health platforms
- Define workflows for customer risk detection, prioritization, and proactive engagement
- Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
- Drive automation for escalations, ticket creation, customer communications, and operational workflows
- Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
- Define requirements for AI agents, health scoring, and telemetry-driven insights
- Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
- Deep understanding of User Journey and Workflows for all of the post sales motions. Ideally led large transformations and built custom solutions to meet business needs
- Define and communicate the product vision and roadmap for GTM technology platforms
- Translate business strategy and operational needs into scalable product capabilities
- Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
- Align product strategy with enterprise architecture, security, and platform standards
- Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
- Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
- Use user feedback and data insights to refine priorities and improve the product experience
- Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
- Represent the voice of the user, ensuring solutions address real operational challenges
- Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
- Build strong partnerships with engineering teams, architects, and external vendors
- Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
- Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
- Balance new feature development with platform improvements and technical debt
- Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
- Partner with enablement and change management teams to drive adoption of new GTM capabilities
- Communicate product changes and new features across impacted teams
- Monitor KPIs and support incident or problem management when issues arise
Skills
- 10+ years of Product Management experience in enterprise SaaS or cloud platforms
- Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
- Experience building custom workflow applications, automation platforms, or AI-powered tools
- Deep knowledge of Salesforce CRM and customer lifecycle processes
- Experience working with telemetry, analytics, and customer health data
- Ability to partner effectively with engineering, operations, and business stakeholders
- Familiarity with AI-enabled GTM workflows or automation tools
- Experience using product metrics and analytics to guide decisions
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Benefits
- Equity
- Participation in the employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Access to transgender-inclusive health insurance coverage
- Health benefits offerings
Company Overview
Company H1B Sponsorship