Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI. We are seeking a West Coast based Strategic Account Director to partner with our most impactful, high-touch enterprise accounts in key regional markets, driving growth and ensuring customer success.
Responsibilities
- Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals
- Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes
- Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance
- On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment
- Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals
Skills
- 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
- Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
- Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes
- Comfortable navigating ambiguity and taking ownership—without needing constant direction
- Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements
- Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
- Please note the above benefits & perks are for full-time employees
Company Overview