Note: The job is a remote job and is open to candidates in USA. ISI is a growing company focused on FSO & Clearance services, seeking a Strategic Account Manager to enhance client relationships. This role involves managing client portfolios, ensuring satisfaction, and identifying growth opportunities within government contracting environments.
Responsibilities
- Serve as the primary relationship manager for a portfolio of FSO & Clearance clients
- Build and maintain strong working relationships with executives, FSOs, operations personnel, and business stakeholders
- Conduct proactive client meetings to understand operational priorities, compliance initiatives, and business goals
- Act as a trusted advisor and advocate for client needs within ISI
- Monitor client satisfaction and help improve overall customer experience, communication, and service delivery
- Coordinate internally with operations and support teams to resolve client concerns and ensure timely follow-through
- Conduct periodic client reviews and gather feedback to identify improvement opportunities
- Support long-term client retention and partnership growth efforts
- Identify opportunities for account growth, service expansion, and additional client support needs
- Partner closely with Sales and leadership teams regarding opportunities within existing client accounts
- Help clients navigate operational, compliance, and growth-related challenges within government contracting environments
- Coordinate with operations, compliance, customer support, and leadership teams to ensure alignment around client priorities
- Maintain accurate client engagement notes, activity tracking, risks, and opportunities within CRM and operational systems
- Support onboarding coordination, account health management, and renewal readiness activities
- Provide leadership visibility into client health, concerns, and strategic opportunities
- Assist in improving client engagement processes, communication workflows, and operational consistency
- Other duties may be assigned by management as business needs evolve
Skills
- United States Citizenship required
- 3+ years of experience in account management, customer success, client services, business development, or related client-facing roles
- Strong interpersonal and communication skills with the ability to build long-term client relationships
- Comfortable engaging directly with executives, business owners, and operational stakeholders
- Highly organized with strong follow-through and ability to manage multiple client relationships simultaneously
- Strong problem-solving and cross-functional coordination skills
- Ability to operate effectively in fast-paced, growth-oriented environments
- Proficiency with CRM systems and Microsoft Office Suite
- Experience supporting government contractors, cleared environments, or compliance-focused organizations
- Familiarity with DCSA processes, Facility Clearances (FCL), personnel security, CMMC, or government contracting operations
- Experience within managed services, GovCon consulting, compliance, or security-related service environments
- Familiarity with Salesforce or related client management platforms
Benefits
- Comprehensive benefits package including paid time off and flexible scheduling.
- Hybrid work opportunities.
- Professional growth encouragement and support.
Company Overview