Note: The job is a remote job and is open to candidates in USA. Livingston International is a market leader in customs brokerage and international trade consulting. The Strategic Account Manager serves as the main point of contact for key accounts, responsible for retaining business and pursuing growth opportunities for mid-market clients.
Responsibilities
- Develop a comprehensive understanding of current portfolio and address any issues that will inhibit client satisfaction while focusing on identifying additional opportunities to grow our partnership
- Maximize existing relationships by engaging clients as their primary touchpoint within Livingston
- Review and analyze business trends of client for all Livingston solutions and identify areas of opportunity, improvement, and growth
- Lead client renegotiations and profitability analyses
- Identify and develop business growth and profitability strategy for each assigned account
- Educate assigned clients on regulatory changes and new requirements
- Maintain systems accuracy related to existing account base using key tools
- Prepare and facilitate client presentations and reports
- Promote client development and build relationships with clients through office visits and presentations
- Engage appropriate subject matter specialists/internal resources and Client Service Managers to support client requests for improvements and growth opportunities, manage/influence the collaboration of all resources
- Escalate and project manage client issues to ensure timely and satisfactory resolution
- Perform other related duties as assigned by management
- Adhere to established policies and procedures
Skills
- 3 years of related experience
- Excellent communication and interpersonal skills (both verbal and written)
- Strong organizational, time management and negotiation skills
- Ability to drive change and deliver targeted results
- Proficiency in Microsoft Office (Word, Excel and Power Point)
- Salesforce.com experience strongly desired
- Collaborative team player
- Associates Degree or post-secondary education
Benefits
- Incentive opportunities
- Benefits
- Professional development
- Flexible, growth-oriented environment
- Continuous learning opportunities
- Long-term support
- Competitive compensation
- Comprehensive benefits
- Transparent pay philosophy aligned with market data and job-related factors
- Accommodations are available throughout the recruitment process for applicants with disabilities
Company Overview