Note: The job is a remote job and is open to candidates in USA. Ascend Learning is a leading healthcare and learning technology company that connects a powerful portfolio of brands serving students, educators, and employers. The Strategic Account Manager will maintain and expand relationships with key clients, ensuring their needs are met and driving mutual growth through strategic insights and exceptional service.
Responsibilities
- Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers
- Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting
- Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking
- Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance
- Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
- Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution
- Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations
- Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management
- Maintain CRM to include prospective client headcount or other category suitability
- Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities
Skills
- Bachelor's degree required
- 6+ years of relevant sales work experience
- Prior track record of influencing stakeholders up to the executive level, with proven negotiation skills for securing advantageous agreements
- Skilled in delivering tailored solutions to clients and managing multiple projects with precision
- Proficient in written communication for creating sales documents (proposals, contracts)
- Ability to build trust and proactively engage in upselling and cross selling
- Strong analytical abilities for sales data interpretation and strategy formulation
- Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts
- Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
- Up to 50% travel
- Nursing education industry knowledge, background in healthcare or higher education experience preferred
Benefits
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Company Overview