Note: The job is a remote job and is open to candidates in USA. Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues and ensuring compliance with internal standards and external requirements.
Responsibilities
- Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce
- Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness
- Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues
- Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements
- Support onboarding and training of new RTW reps, including mentoring and shadowing
- Participate in special projects, including process improvement initiatives and pilot programs
- Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data
- Participate in proactive compliance-focused campaigns and new client onboarding initiatives
- Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs
- Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence
- Reliable and predictive attendance
Skills
- 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment
- Demonstrated expertise in customer support and document review workflows
- Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs
- Strong communication skills and ability to manage multiple priorities independently
- Reliable and predictive attendance
- Experience mentoring or training peers is a plus
Benefits
- If within commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance may be considered on a remote basis.
- Support onboarding and training of new RTW reps, including mentoring and shadowing.
Company Overview