Note: The job is a remote job and is open to candidates in USA. Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. The SVP, Operations will provide leadership across global operations, establish operational standards, and drive continuous improvement while ensuring safety and compliance across all regions.
Responsibilities
- Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution
- Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams
- Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience)
- Ensure robust compliance frameworks are maintained across all operating regions, including regulatory obligations, customer commitments, certifications, and internal controls
- Oversee business continuity, disaster recovery, and crisis management processes are maintained, tested, and continuously improved, lead RCA and executive response for major incidents
- Drive continuous improvement, standardization, and efficiency across regions, embedding best practice and operational discipline
- Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity across the portfolio
- Lead the global safety program, ensuring strong safety culture, regulatory compliance, risk management, and consistent standards across all regions
- Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets
- Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover
- Establish executive relationships with key hyperscale, enterprise, and strategic customers; own oversight of escalations and ensure timely resolution and clear communication
- Lead operational service delivery to consistently achieve SLAs and contractual commitments, drive transparency through reporting, service reviews, and improvement planning
- Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development
- Lead operational OpEx and CapEx planning and delivery, with accountability for forecasting, cost control and financial performance against plan
- Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans; supporting commercial decision-making and capital allocation
- Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion
- Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability; Take a lead in establishing new regional structures to facilitate growth
- Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships
- Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs)
- Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities
- Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency
- Manage strategic supplier and vendor relationships, ensuring service quality, resilience, innovation, and value for money
- Lead, coach, and develop operational leaders and teams; build succession planning frameworks
- Foster a high-performance culture of accountability, collaboration, innovation, and continuous improvement; provide regular reporting on operational performance, talent, safety, risk, and strategic progress
Skills
- Proven senior leadership experience in colocation, hyperscale, mission-critical facilities, or similarly complex multi-site environments
- Strong track record of leading large-scale operations with accountability for uptime, safety, customer service, and financial performance
- Demonstrated success delivering operational growth, new site launches, or capacity expansion programs across multiple locations
- Strong commercial capability with experience managing significant operational CapEx budgets
- Knowledge of energy strategy, utilities management, sustainability programs, or infrastructure efficiency initiatives
- Experience driving operational excellence through automation, technology enablement, and continuous improvement methodologies
- Strong strategic planning capability, including long-term capacity planning and scaling operations to meet business growth
- Customer-focused mindset with experience managing escalations, service delivery, and executive stakeholder relationships
- Proven ability to lead and develop high-performing teams across geographies and functions
- Honesty and integrity, with excellent communication, influencing, and executive stakeholder management skills
- Strong analytical and decision-making capability, using data and KPIs to drive performance and prioritization
- Role involves international travel (approximately 30%)
Benefits
- Paid time off
- Paid holidays
- 401k
- FULL coverage medical, dental and vision
Company Overview