Note: The job is a remote job and is open to candidates in USA. Island is redefining what the modern workplace can be, providing a secure and efficient enterprise platform. They are seeking a passionate Technical Account Manager to build trusted relationships and ensure customers derive maximum value from their services in the APAC region.
Responsibilities
- Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity
- Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way
- Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success
- Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals
- Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams
- Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap
Skills
- 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity
- Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms
- Experience handling customer escalations, support tickets, and technical project management
- Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences
- Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms
- Bachelor's degree in a technical discipline or equivalent experience preferred
Company Overview
Company H1B Sponsorship