Note: The job is a remote job and is open to candidates in USA. Akuity is a Sunnyvale, CA-based company focused on supporting the Argo project and its users. They are seeking a Technical Customer Success Manager to manage customer relationships, ensuring successful onboarding and adoption of their platform while driving customer advocacy and satisfaction.
Responsibilities
- Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Lead strategic meetings and Executive Business Reviews to share tactical advice
- Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on 'time to value' objectives
- Develop, prepare, and nurture customers for advocacy
- Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals. In collaboration with our sales and technical teams, you will be responsible for the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons
- Advocate customer needs/issues across product, marketing, and support functions. Align seamlessly with sales, product management, marketing, and engineering teams. Manage the portfolio of the customers that will be in different stages of the life cycle
Skills
- 5+ years of experience / 2+ years of experience supporting customers
- Naturally curious and creative, eager to learn, adapt and perfect your work, you seek help and put it to good use
- Self-starter
- Good verbal and very good written communication skills
- Ability to break down technical concepts for a wider audience of different stakeholders (ranging from Junior Engineers to C-Level Executives)
- Enthusiastic about working with a diverse, global team of professionals across multiple time zones (asynchronously)
- Prior experience in Customer Success or equivalent work experience focused on increasing customer satisfaction, adoption, and retention
- Familiarity working with clients of all sizes
- Willingness to travel if needed
- Ability to work independently in an all-remote environment
- Strong technical background (hands-on knowledge of Kubernetes is nice to have)
- Up to date with the latest trends in the DevOps/GitOps/Cloud Native world
Company Overview