Note: The job is a remote job and is open to candidates in USA. C5MI is a high-performance consulting firm specializing in SAP and supply chain solutions. The Technical Operations Solutions Consultant will lead warehouse process improvement efforts by analyzing and optimizing operations within SAP environments, while facilitating client workshops and developing actionable recommendations.
Responsibilities
- Leads workstream-level process assessments and translates findings into improvement recommendations and implementation steps
- Collaborates with supply chain staff and floor leaders to understand specific operational challenges and requirements
- Facilitates operator/floor-leader workshops; captures decisions and converts outcomes into actionable SOP updates
- Develops comprehensive end-to-end process maps (current/future state) and identifies root causes of bottlenecks and error drivers
- Produces SOPs and supporting job aids; partners with training teams to enable adoption
- Tracks performance metrics and supports periodic audits to ensure SOP compliance and continuous improvement
- Provides informal coaching and QA review of junior consultants’ process documentation and SOP drafts
- Proposes continuous improvement initiatives to enhance supply chain operations and participate in implementation
- Ensures SOPs are aligned with best practices and industry standards
- Travels to client sites up to 50% annually to collaborate in person, evaluate operations, and review SOPs and practices in action
- Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies
- Performs other related tasks as assigned by direct supervisor
Skills
- Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Information Systems, or related field and 3-5 years of relevant experience; or no degree and 5-7 years of relevant experience
- Experience owning deliverables and solving moderately complex problems
- Demonstrated experience creating/updating SOPs and supporting implementation in warehouse settings
- Working SAP WM/EWM proficiency (configuration familiarity or functional understanding sufficient to map processes accurately)
- Experience/Exposure to Lean, Six Sigma, or other process improvement methodologies
- Ability to obtain and maintain a government security clearance (which requires U.S. citizenship)
- Strong facilitation; can translate operational/technical concepts into clear, usable SOP language
- Sound judgment; anticipates issues and proposes practical solutions
- Lean/Six Sigma certification (Green Belt preferred) or equivalent
- Prior experience with government customers (DLA or DoW preferred)
Benefits
- Medical, dental, vision, life, and long-term disability coverage
- A 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
Company Overview