Note: The job is a remote job and is open to candidates in USA. ParetoHealth is a company dedicated to transforming employee health benefits and reducing costs for small and medium-sized businesses. They are seeking a Vice President of Account Management to lead strategic planning, establish KPIs, and build strong relationships with high-profile customers.
Responsibilities
- Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives
- Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion
- Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge
- Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance
- Establish clear roles, responsibilities, and performance expectations for team members
- Foster a culture of accountability, collaboration, and continuous improvement
- Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth
- Implement robust measurement systems to monitor performance and identify areas for improvement
- Ensure alignment between individual, team, and organizational objectives
- Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs
- Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services
- Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions
- Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives
- Provide customer insights and feedback to drive product development and service enhancements
- Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth
- Identify and implement best practices, tools, and technologies to optimize account management processes
- Stay informed about emerging trends and innovations in customer relationship management and account strategies
- Promote and facilitate professional development opportunities for the Account Management team
Skills
- 8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry
- Experience working with the employee broker community and a strong understanding of stop loss processes
- Demonstrated ability to build and maintain strategic relationships with high-profile clients
- Strong strategic planning and analytical skills, with experience setting and achieving KPIs
- Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams
- A customer-centric mindset with a passion for delivering exceptional experiences
- Bachelor's degree in Business, Marketing, or a related field
- MBA or equivalent advanced degree preferred
Benefits
- Fully paid medical, dental, and vision benefits.
- Flexible PTO
- 401k company contribution
- Tuition reimbursement
- Professional development allowance
- Transportation allowance and daily parking reimbursement
- Engaging hybrid work environment
Company Overview