Note: The job is a remote job and is open to candidates in USA. Simplistic is an eCommerce design, development, and optimization agency for D2C brands on the Shopify/Shopify Plus platform. They are seeking a VP of Account Management to lead and scale their Account Management function, focusing on building strong client relationships and driving revenue growth through strategic partnerships.
Responsibilities
- Design and implement Simplistic's Account Management operating model, including account segmentation, planning frameworks, QBR standards, expansion strategies, and client engagement best practices
- Establish scalable processes, playbooks, reporting, and tools that enable Account Directors to operate consistently and effectively
- Create account health frameworks and performance metrics that provide visibility into client satisfaction, growth opportunities, retention, and risk
- Develop and continuously improve the systems that support long-term client success and revenue expansion
- Recruit, coach, and retain a high-performing team of Account Directors
- Establish clear performance expectations, accountability measures, and career development opportunities
- Provide ongoing coaching around account planning, relationship management, expansion strategies, executive communication, and client leadership
- Foster a culture focused on client success, commercial growth, operational excellence, and continuous improvement
- Own account expansion and growth targets across the existing client portfolio
- Identify opportunities for both horizontal growth (new services within existing clients) and linear growth (expansion of current engagements)
- Partner closely with Business Development and Sales teams to ensure smooth transitions from new client acquisition into ongoing account management
- Collaborate with Marketing, Alliances, Delivery, Data, UX, Commerce, Performance Marketing, and emerging service lines to identify new growth opportunities
- Lead strategic business reviews, executive client meetings, and quarterly business reviews for Simplistic's most important accounts
- Build and maintain relationships with executive stakeholders, decision makers, and key client champions
- Serve as an escalation point for complex client issues and ensure challenges are resolved quickly and effectively
- Act as a trusted advisor by helping clients align business objectives with Simplistic's capabilities and expertise
- Partner closely with Delivery leadership to ensure client goals are aligned with project execution
- Help ensure engagements are structured around client outcomes rather than simply task completion
- Identify risks related to scope, quality, capacity, or expectations before they impact client relationships
- Maintain visibility into both account growth and account profitability to support healthy long-term partnerships
- Contribute to organizational planning, service expansion, and strategic growth initiatives
- Partner with leadership to improve client retention, account profitability, and operational effectiveness
- Help establish Simplistic as a long-term strategic partner within client organizations
Skills
- 10+ years of experience in Account Management, Client Services, Business Development, Consulting, Agency Services, or related client-facing commercial roles
- Proven experience leading and developing Account Management, Client Success, or Client Services teams
- Demonstrated success managing enterprise-level client relationships and driving revenue growth through account expansion
- Strong understanding of account planning, client retention, cross-sell strategies, and executive relationship management
- Experience building processes, systems, and operating frameworks that support scalable growth
- Ability to navigate complex client environments and influence multiple stakeholder groups
- Experience in eCommerce, digital consulting, digital transformation, or agency environments utilizing Shopify/Shopify Plus ecosystem
- Experience supporting PE-backed, high-growth, or rapidly scaling organizations
- Familiarity with commercial forecasting, account profitability analysis, and strategic planning
Benefits
- Total compensation for this role includes a base salary range of $175,000 - $190,000.
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