Join a Leading International Law Firm as a Remote Workflow Specialist
Workwarp is excited to announce an immediate opening for a skilled Remote Workflow Specialist - Evening Shift to join one of the world's largest international law firms. This prestigious firm boasts over 30 offices globally and is renowned for delivering top-tier legal advice and insights that blend global standards with local expertise.
About the Role
This is a unique opportunity to work with a global leader in the legal industry, leveraging your workflow management skills in a dynamic, remote environment with occasional travel to the Newcastle office. As a Remote Workflow Specialist - Evening Shift, you will play a crucial role in ensuring the smooth operation of workflow processes, collaborating with teams across different locations, and providing exceptional client service.
Key Responsibilities
- Workflow & Administration:
- Operational coordination and supervision of workflow using Elevate Workflow Application.
- Seamless integration with the firm's document management system, iManage.
- Lead the management of estimating, deadlines, capacity planning, and task allocation to Document Production Specialists.
- Ensure adherence to "best practice" guidelines and lead communications with clients.
- Manage and lead communications via Outlook email inboxes and folder structures.
- Troubleshoot and apply software knowledge across Global Business Services (GBS).
- Maintain detailed and accurate GBS Tracker and shift handovers.
- Client Services:
- Deliver exceptional customer service as the first point of contact for client communications.
- Prioritize tasks accurately and ensure timely and efficient communication across GBS.
- Collaborate with other service centers, such as Design, VAs, and Print Services.
- Capture critical management information using the Workflow Application.
- Coordinate GLB Exceptional Access/SPM requests and ensure workflow prioritization is accurate.
- Teamwork:
- Establish and maintain effective communication with colleagues across GBS.
- Visit India at least once during an 18-month period.
- Undertake ad hoc duties as requested by GBS Managers.
- Apply relevant software knowledge to all tasks.
The Ideal Candidate
To succeed in this role, you will need:
- A high level of customer focus and the ability to prioritize under pressure.
- Excellent communication and interpersonal skills, with the ability to work both independently and as part of a team.
- Proven experience in a workflow role, preferably in a Document Production (DP) environment.
- A critical eye for accuracy and up-to-date experience with Microsoft Suite (Word, PowerPoint, Excel) to MS Office 365 Associate level.
- Flexibility and excellent written English and proofing skills.
Preferred Qualifications
While not mandatory, the following qualifications and skills will be considered advantageous:
- Experience working in a legal or professional services environment.
- Familiarity with document management systems and workflow applications.
- Previous experience in a leadership or supervisory role.
Career Growth Opportunities
Joining this prestigious law firm offers numerous opportunities for career growth and professional development. As a Remote Workflow Specialist - Evening Shift, you will be integral to the firm's global operations, with potential for advancement and exposure to various aspects of the business.
Work Environment and Culture
This role is primarily remote, with the flexibility to work from anywhere. However, occasional travel to the Newcastle office (up to 4 times per year) is required. The firm offers a broad range of benefits to support your personal and professional life, including financial, wellbeing, lifestyle, and family-friendly benefits.
Compensation and Benefits
The firm offers a competitive salary and a comprehensive benefits package. While specific details are not disclosed, you can expect a rewarding compensation structure that reflects your skills and experience.
Why Join Us?
By joining this global law firm, you will become part of a team that values innovation, collaboration, and excellence. You will have the opportunity to work on diverse projects, develop your skills, and contribute to the firm's continued success.
Ready to Apply?
If you are a motivated and skilled professional looking to make a meaningful contribution to a thriving team, we encourage you to apply now. We look forward to reviewing your application and discussing this exciting opportunity further.
Don't miss this chance to elevate your career with a leading international law firm. Apply today!
Apply Now