USAA is dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. As a Retirement Income Advisor, you will assess members' retirement income needs and provide tailored advice to ensure their financial security.
Responsibilities
- Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls
- Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio
- Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age
- Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan
- Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill
- Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s)
- Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation
- Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services
- Integrate risk management tools, products, and strategies to create an effective retirement income plan
- May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed
- Collaborates with team members to resolve issues and to identify appropriate issues for escalation
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Skills
- High School Diploma or General Equivalency Diploma required
- Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire
- Required maintenance of FINRA Series 7 license
- Required maintenance of FINRA Series 66 (or 63 and 65) license
- Must be able to successfully pass background check and meet all USAA and regulatory requirements
- Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions
- 1 year of financial industry and/or sales experience
- Experience delivering frequent written and oral communication
- Experience processing and analyzing information
- Experience fulfilling requests and meeting deadlines
- Experience resolving conflict and negotiating
- Experience multi-tasking in an operating systems environment
- Successful completion of a job-related assessment may be required
- 2+ years of direct Annuity Sales Experience
- Experience Working in an Inbound/Outbound Call Center
- Retirement Income Certified Professional Designation (RICP)
- US military experience through military service or a military spouse/domestic partner
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Company Overview
USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.usaa.com.Company H1B Sponsorship
USAA has a track record of offering H1B sponsorships, with 269 in 2025, 151 in 2024, 77 in 2023, 150 in 2022, 10 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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