Experienced Customer Care Representative – Front-End Support for Dermatology Services at careerzynith
**Rewritten Job Description:**
Join careerzynith's Team of Dedicated Professionals
At careerzynith, we are committed to delivering exceptional patient care and services. Our team of healthcare professionals is dedicated to providing a supportive and inclusive environment for our patients, families, and staff. We are seeking an experienced Customer Care Representative to join our team at the UP Derm-Face Skin Center, where you will play a vital role in ensuring an optimal customer service experience for our patients.
About careerzynith
careerzynith is the state's only academic medical center, working to improve the lives of Mississippians through our three missions of education, research, and health care. Our team of healthcare professionals is dedicated to providing a wide range of patient care programs, including outpatient clinics, women and infant's hospital, critical care hospital, and University Hospital. We are proud to offer a range of services, including a Level 1 trauma center, adult and pediatric congenital heart programs, and children's cancer care program.
Job Summary
The Customer Care Representative will provide a range of front-end customer service, financial, and support activities to ensure an optimal customer service experience for our patients. This role will involve interacting with patients, families, and staff to obtain demographic and insurance information, verifying benefit information, and making patient referrals for financial counseling as required. The successful candidate will also be responsible for scheduling appointments, tests, and ancillary procedures, collecting and documenting patient payments, and balancing cash collection activities daily.
Key Responsibilities:
- Interview patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
- Input patient registration utilizing practice management software and verify the accuracy of information.
- Obtain and document information from referring physician's office.
- Verify benefit information and make patient referrals for financial counseling as required.
- Review insurance plans for referral and authorization requirements, documenting in the patient care record.
- Work with payors to obtain referrals and authorizations as indicated by the patient treatment plan.
- Schedule appointments, tests, and ancillary procedures for patients during registration or check-out and make modifications as required.
- Collect and document patient payments and balance cash collection activities daily.
Essential Qualifications:
- High School Diploma/GED and two (2) years of customer service experience or equivalent combination of education/experience.
- Healthcare experience preferred.
- Knowledge of methods and principles for providing customer service.
- Knowledge of medical terminology.
- Knowledge of patient registration and medical insurance claims and procedures.
- Verbal communication skills.
- Interpersonal and customer service skills.
- Organizational and professional skills.
- Skill in the use of personal computers and related software applications.
Preferred Qualifications:
- Bachelor's degree in a related field.
- Experience working in a healthcare setting.
- Knowledge of electronic medical records (EMRs) and practice management software.
- Experience with patient registration and billing processes.
Career Growth Opportunities and Learning Benefits:
At careerzynith, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, workshops, and conferences. Our team of experienced professionals is dedicated to supporting your career goals and providing you with the skills and knowledge you need to succeed.
Work Environment and Company Culture:
Our team of healthcare professionals is dedicated to providing a supportive and inclusive environment for our patients, families, and staff. We are committed to delivering exceptional patient care and services, and we are seeking individuals who share our values and are passionate about making a difference in the lives of others.
Compensation, Perks, and Benefits:
careerzynith offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also offer a range of perks, including on-site fitness center, cafeteria, and parking.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers page. We look forward to hearing from you!
Join our team of dedicated professionals and make a difference in the lives of others. Apply now to become a part of careerzynith's team!
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