We are seeking an experienced Order-to-Cash (OTC) Consultant with deep expertise in SAP Supply Chain Management (SCM) to support and optimize our end‑to‑end OTC processes. The ideal candidate brings strong functional knowledge of SAP OTC modules, hands-on experience in the CPG or Wholesale sector, and the ability to translate business requirements into scalable, efficient SAP solutions.
Key Responsibilities
Solution Design & Process Optimization
- Lead the analysis, design, and optimization of OTC processes within SAP ECC or S/4HANA.
- Conduct workshops with business stakeholders to identify gaps, define requirements, and recommend best‑practice solutions.
- Configure and enhance SAP modules related to Order Management, Pricing, Deliveries, Billing, Credit Management, and Customer Master Data.
Project Execution & System Deployment
- Support full project lifecycle activities including blueprinting, configuration, testing (UT, SIT, UAT), go-live preparation, and post-go-live stabilization.
- Collaborate with cross‑functional teams involved in Procure‑to‑Pay, Logistics Execution, Demand Planning, Finance, and Master Data.
Industry Expertise – CPG & Wholesale
- Apply industry-specific best practices for high-volume order processing, promotions, trade terms, distribution challenges, and direct/indirect sales channels.
- Optimize processes for service level performance, inventory accuracy, and customer fulfillment efficiency.
Support & Continuous Improvement
- Provide level 2/3 functional support for SAP OTC operations.
- Troubleshoot issues, analyze root causes, and implement permanent fixes.
- Propose continuous improvement initiatives that enhance process efficiency and system reliability.
Required Skills & Experience
Technical Requirements
- 5+ years of experience as an SAP OTC or SAP SCM Consultant.
- Strong expertise in SAP SD (Sales & Distribution) and OTC-related integration with
- MM (Materials Management)
- FI (Finance)
- WM/EWM (Warehouse)
- TM (Transportation), an asset
- Hands-on experience in SAP ECC and/or S/4HANA.
- Knowledge of IDoc processing, EDI, pricing configuration, and master data governance.
Industry Experience
- Proven background in Consumer Packaged Goods (CPG) and/or Wholesale distribution.
- Understanding of high-volume sales, order automation, trade promotions, and retail/wholesale customer requirements.
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and workshop facilitation skills.
- Ability to work cross-functionally and manage stakeholder expectations.
- Proactive, detail-oriented, and comfortable in fast-paced environments.
Education & Certifications
- Bachelor’s degree in Business, Supply Chain, Information Systems, or related field.
- SAP certifications in SD or SCM are a strong asset.
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