ExamWorks is a leading provider of innovative healthcare services including independent medical examinations and related services. They are seeking a Scheduling Coordinator to coordinate appointments and support clients, physicians, and examinees efficiently.
Responsibilities
- Schedules examinations through IME Centric or office specific system database
- Schedules and confirms appointment dates and times with physicians' offices
- Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images
- Coordinates with the client to obtain required medical records prior to examination
- Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination
- Prepares and sends exam notification letters daily
- Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred
- When required, responsible for ensuring prompt pre-payment for services issued
- Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
- Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information
- Provides support and/or coverage to satellite offices as needed
- Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc
- Processes mail, deliveries and shipments as needed
- Participate in various educational and or training activities as required
- Perform other duties as assigned
Skills
- High school diploma or equivalent required
- A minimum of one year related experience; or equivalent combination of training and experience
- Ability to consistently handle multiple phone lines with heavy call volume
- Ability to operate computer, fax, copier, scanner, and telephone
- Must be able to type a minimum of 35 W.P.M
- Ability to follow instructions and respond to upper managements' directions accurately
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
- Must demonstrate exceptional communication skills
- Must be able to work independently, prioritize work activities and use time efficiently
- Must be able to maintain confidentiality
- Must be able to demonstrate and promote a positive team-oriented environment
- Must be able to stay focused and concentrate under normal or heavy distractions
- Must be able to work well under pressure and or stressful conditions
- Experience in a medical office preferred
Benefits
- Medical
- Vision
- Dental
- Paid time off
- 401k
Company Overview
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