Job Type:
Regular
Work Location:
Client Support Center - Southlake, TX 76092
Overview:
2020 Companies is now interviewing for a remote Scheduling Manager
The Scheduling Manager is responsible for leading the Scheduling Team and overseeing daily scheduling operations for a national field workforce. This role ensures client deadlines are met by managing team performance, workforce capacity, scheduling priorities, and operational efficiency.
The Scheduling Manager partners closely with senior leadership to develop scheduling strategies, establish team KPIs, optimize Salesforce scheduling tools, and provide recommendations on staffing capacity and operational improvements. This position serves as the primary leader for scheduling operations while fostering a high-performing, customer-focused team.
What's in it for you?
Receive an annual salary of $56,000, paid weekly
Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients
Job Description:
Key Responsibilities:
Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management
Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met
Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets
Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows
Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics
Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement
Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities
Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations
Qualifications:
Required
1-3 years of scheduling, workforce management, dispatch, or operations experience
Previous experience leading or supervising a team
Experience using Salesforce scheduling tools or workforce management systems
Strong analytical, organizational, and problem-solving skills
Excellent communication and leadership abilities
Proficiency in Microsoft Office, including Excel and Teams
Success in This Role
Success is measured by consistently meeting scheduling deadlines, maintaining high schedule fill rates, optimizing workforce capacity, developing a high-performing scheduling team, improving operational efficiency through Salesforce, and delivering accurate reporting and strategic recommendations that support business objectives.
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.