Who we are
We founded Timely to build the tool we wish we'd had when we were in schools -- hoping to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget and staffing priorities. Our solution addresses the needs of school-based employees who toil away building schedules and central office employees who need visibility into them.
The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how your staff and students spend their time every day, what positions you need, how many teachers you will hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.
Timely is your home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does Timely save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.
About the role
As a seasonal School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. During peak scheduling season, January - July, you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.
Role & Responsibilities
Seasonal School Success Managers lead all aspects of Timely’s customer-facing support model.
Own a portfolio of schools
Own and manage a portfolio of district and charter school partners through the Timely customer journey
Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs
Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
Implementation leadership
Drive the end-to-end implementation process for each partner across a portfolio of schools
Lead onboarding and training for new and returning partners
Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)
Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team
Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution
What we are looking for in candidates
The role requires someone with:
Meaningful experience developing middle and/or high school schedules
Willingness to roll up sleeves and work in a scrappy environment
A desire and flexibility to work seasonally from January - July
The following additional experiences would also be a plus:
Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
Experience in a fast-paced, entrepreneurial environment
Who you are
An experienced scheduler: You have lived secondary scheduling and have at least 3 years of experience building and owning a middle and/or high school schedule
A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and identify as such
Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail
Strategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partners
Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time
Collaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues
Passionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students
Role structure
The position is a seasonal, full-time, salaried position from January through July
This role does not include health benefits, but does have access to the company's flexible PTO policy