Security Operations Manager

Job title: Security Operations Manager in San Jose, CA at Bill.com
Company: Bill.com
Job description: Innovate with purposeAt BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.At BILL, we listen, learn, and lead-fostering collaboration and a drive for continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.✨ Let's give businesses more time for what matters.Make your impact within a rapidly growing Fintech CompanyBILL is looking for a Security Operations Manager to lead the Safety & Security Team. This role will report to the VP of Culture & Inclusion. The Safety & Security function ensures 24/7 physical security, Environmental Health & Safety, Executive Protection, Travel Safety, and people crisis management - safeguarding employees, assets, and operations.You will be responsible for maintaining the physical security program, and own the monitoring systems and badging functions for our existing and future offices. You will ensure that our offices are secure and safe at all times. We are looking for a highly motivated and collaborative individual. You set high standards and deliver consistently against them. The ideal candidate will have a passion for protecting people, assets, and reputation and will have a strong understanding of physical security principles and best practices.This is an onsite only role in San Jose, California with periodic after hours work. Remote work is not available.Responsibilities:

• Own the physical security programs and evolve as needed to ensure our offices and employees are safe and secure at all times, and that our office security program meets the compliance requirements by our business partners
• Partner and collaborate with internal stakeholders including People, Legal, Compliance, and Infosec teams to initiate and develop physical security policies and protocols to effectively manage risk, small-to-large scale event security, respond to incidents and assist with implementation of our Business Continuity and WPS Emergency Response Plans
• Build and maintain strong relationships with external stakeholders including the property management companies and their security teams, appropriate law enforcement and government agencies.
• Conduct comprehensive risk assessments and security audits using up-to-date methodologies. Manage modifications and additional security system installations when needed for the existing offices and future office expansions.
• Own and develop an incident management plan, including investigations, recovery of company's assets, and life safety protocols. Initiate and own Security training in line with our WPS emergency response plan and as needed
• Provide reports and metrics as part of the incident management plan or as requested by other internal stakeholders. Create a tracking system for facilitation of security program integration, compliance, and program effectiveness through KPI development for internal and external teams
• Ensure the organization remains current with building security and privacy legislation, global threat trends, alerts; and also new building security technologies and trends
• Develop a fiscal budget for capital and operational expenses related to the security function. Engage security consultants/vendors to support events, construction activities within the existing offices, and scale the program as needed

We'd love to chat if you have:

• 8+ years of experience in physical security operations, monitoring security systems and technologies, preferably on the end-user side
• Expertise in risk assessment and security audit methodologies.
• Experience in security vendor management, KPI development, and constructive feedback processes to timely address vendor deficiencies and improve performance
• Strong knowledge of Brivo, Eagle Eye, Everbridge, ISOS, or similar security systems
• Strong organizational and project management skills, including budgeting and resourcing, with the ability to prioritize and manage multiple projects simultaneously.
• Ability to remain calm under pressure and take decisive action during crises
• Excellent communication, writing and presentation skills
• Customer-centric, proactive and strategic mindset

Additional job requirements:

• Consistent availability during business hours
• Some work during evenings and weekends, as needed
• Prompt and timely response to all communications, specially during emergency situations
• English fluency in writing and speaking
• Ability to travel to remote and/or international sites, as needed
• Ability to work in a fast-paced environment
• Ability to think critically and follow process in stressful/emergency situations
• Ability to inspect and walk buildings and staircases as needed and in case of emergency

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.San Jose pay range$131,000—$164,300 USDWhat's in it for you?Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don't believe us? Check out our culture, benefits, and teams on our , , or pages.BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact .Our describes how BILL treats the personal information it receives from applicants.
Expected salary: $131000 - 164300 per year
Location: San Jose, CA
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