Elevate your career with a dynamic and forward-thinking organization as a Senior Admin, ITOC! Enjoy the flexibility of a fully remote work arrangement, tailored to fit your modern work style. This role demands a unique blend of technical expertise and leadership skills to drive success, offering a competitive salary package commensurate with your experience.
About the Position
The Senior Admin, ITOC, is a pivotal technical role responsible for the administration and support of systems across a multi-site environment. Key responsibilities include managing major incidents, guiding team members, and ensuring the integrity and availability of systems, all while providing exceptional support to end-users and business teams.
Responsibilities
- Manage, coordinate, and communicate all Priority 1 incidents to resolution.
- Guide and coach ITOC team members in analyst and admin roles to enhance their skills and performance.
- Handle escalations and senior leader communications with professionalism and tact.
- Perform daily system monitoring to verify the integrity and availability of all systems.
- Review system and application logs to ensure the completion of scheduled jobs.
- Administer and monitor corporate and managed services cloud-based systems for optimal performance.
- Develop, maintain, and utilize automation scripts using Bash, PowerShell, Python, and other relevant tools.
- Assist with patch management in production environments to ensure system security and stability.
- Create and maintain configuration documentation, system and operations documentation, and knowledge base articles for future reference.
- Act as the primary point of contact for outages and escalations, assisting Incident Managers in emergency scenarios.
- Monitor the ticket tracking system for newly assigned tasks and prioritize them effectively.
- Monitor and report on all networks, systems, and applications in a 24x7 operations center to ensure continuous operation.
- Handle routine operations requests such as adding new users and restarting services efficiently.
- Implement and follow all policies and procedures for monitoring, testing product availability, and incident management to maintain high standards.
Requirements
- Associate degree or equivalent experience in a related field.
- 5-7 years of experience in a related field, with a focus on technical administration and support.
- Prior experience with major incident management programs is highly desirable.
- Experience with NOC tools, network management systems, and escalation procedures is essential.
- Solid understanding of Windows administration and application resource utilization monitoring.
- Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
- Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
- Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
- Experience in managing and supporting virtualized environments in VMWare.
- Basic understanding of load-balancers and web session state troubleshooting.
- Ability to identify inefficiencies and provide solutions to improve systems and processes.
- Experience supporting web application solutions including PaaS, SaaS, and IaaS.
- Excellent verbal and written communication skills to interact with diverse stakeholders.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proven decision-making abilities and a self-starter mindset.
- Ability to adapt to fast-paced environments and thrive in a dynamic, high-growth setting.
Nice-to-Haves
While not mandatory, the following skills and experiences are highly valued:
- Additional certifications or training in related fields.
- Experience with automation tools and scripting languages.
- Familiarity with IT service management frameworks and best practices.
Benefits
By joining our team, you'll enjoy a range of benefits, including:
- Travel perks for team members to explore new destinations.
- Opportunities for personal and professional growth through training and development programs.
- Empowerment to bring your full self to work in an inclusive and supportive environment.
Don't Hesitate, Apply!
If you're passionate about technology and leadership, and you're looking for a new challenge, don't wait - apply today! We value a great attitude and a willingness to learn above all, so even if you don't meet every single requirement, we encourage you to submit your application.
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