We are seeking a Senior Business Operations Manager for a global B2B high-tech company. In this role, you will partner with Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios. You will use AI-powered analytics and predictive modeling to identify at-risk customers and drive proactive intervention strategies.
This is a 9-month contract (extensions possible), 40-hour per week remote role in the US.
This is a W2 role as a Stage 4 Solutions employee, with health benefits and 401(k) offered.
Responsibilities
• Partner with Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
• Use AI-powered analytics and predictive modeling to identify at-risk customers and drive proactive intervention strategies.
• Maintain scorecards and dashboards that provide real-time visibility into customer engagement, product usage, and value realization.
• Drive cross-functional collaboration with Customer Success, Sales, and Product teams to execute adoption initiatives.
• Support headcount management and capacity planning, including ratio analysis, coverage modeling, and resource allocation.
• Performance Monitoring, Risk Mitigation, Monitor GRR trends, adoption metrics, and customer health indicators to identify downsell risks and expansion opportunities.
• Track progress of get-well plans for customers with adoption challenges in partnership with CSMs and Account Executives.
• Report on NPS trends, identify root causes of detractor feedback, and partner with teams to drive year-over-year improvements.
• Deliver regular performance insights and recommendations to Major Area Leaders, automating reporting where possible.
• Establish consistent cadences for adoption reviews, health check-ins, and performance tracking.
Requirements
• 8+ years in Business/Customer Success Operations in B2B SaaS, driving adoption, retention (GRR), and customer health metrics.
• Strong analytics & AI-driven insights experience, building dashboards and predictive models.
• Cross-functional leadership with Sales, CS, Product, including capacity planning, adoption strategy, and executive reporting.
Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply for the Senior Business Operations Manager - Customer Adoption/Success (Remote) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
Compensation: $75/hr. - $80/hr.