Customer Service / Client Retention
· Focuses on client retention by working with all teams to ensure LERETA is providing extraordinary service to the client
· Establishes at a minimum, monthly tracked personal contact with the assigned client base
· Maintains a thorough understanding of LERETA’s most current services / site capabilities and ensures that supporting staff is also aware and communicating the capabilities to the client
· Ensures that clients receive the maximum benefit according to their needs, expectations, and Service Level Agreements (SLA’s)
· Implements and maintains an effective system in order to track issues and ensure prompt response / resolution
· Research options and works with the appropriate LERETA teams until issue(s) are resolved
Manage clients of all sizes
· Maintains knowledge of client’s servicing systems
· Maintains knowledge of client’s business rules, processes, and procedures
· Builds and maintains relationships with client senior management
This position will perform other duties as assigned based on the needs of the department.
Salary range: $68,347 - $101,255
This is a remote position. Candidates located in Wisconsin are strongly preferred.