Senior Consultant Process Owner – Artificial Intelligence and Digital Transformation Leader

Introduction to The Hartford

Imagine being part of a forward-thinking team that is dedicated to making a difference in the lives of individuals and businesses. At The Hartford, we are passionate about going beyond coverages and policies to help our customers achieve their goals. As a leading insurance company, we are committed to delivering outstanding results and creating a workplace culture that is supportive, inclusive, and empowering. Our unique enterprise work model offers a mix of in-office, hybrid, and fully remote roles, allowing us to attract, retain, and develop the best talent to achieve our strategic goals.

Job Overview

We are seeking a highly skilled and experienced Senior Consultant Process Owner – Artificial Intelligence to join our Strategy and Optimization team. As a key member of our team, you will play a critical role in driving business strategy through strong process management discipline, continuous improvement, and ongoing maintenance of key operational processes. Your expertise in Artificial Intelligence, Predictive Analytics, and Machine Learning will be essential in leading efforts to transform business processes and services, and driving innovation and growth.

Key Responsibilities

• Design, develop, and implement strategies and tactics for effective and efficient process management and continuous improvement
• Lead the implementation of generative AI capabilities to transform business processes and services
• Put Voice of Customer (VOC) and Voice of the Employee (VOE) at the center of all process changes
• Lead others through change, including new system enhancements, business process decisions, and future visions
• Execute continuous improvement of operational level processes, including tactical and operationally driven changes
• Create, manage, and update a Continuous Improvement Plan and process
• Execute and manage continuous improvement projects and activities
• Redesign processes represented in a future state map and translate into continuous improvement activities
• Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels
• Develop, with business input, KPIs that determine the health of the processes
• Communicate complex AI concepts and strategies to non-technical stakeholders in a clear and compelling manner
• Mentor junior team members and foster a culture of continuous learning and innovation
• Act as an advocate for innovation within the organization, promoting a culture of experimentation
• Facilitate workshops and meetings to gather requirements and feedback from various business units
• Lead and/or support projects and initiatives across Operations, including validating business requirements, determining/validating staffing, and expense impacts of projects, and communicating project status

Technical Skills

• Proficient in data science programming languages (i.e., Python and R)
• Experience with process mapping software such as SkanAI and NICE NEVA Discover
• Guidance and expertise to all levels of leadership on fit for use between GenAI, Data Science, Robotics Process Automation, Machine Learning, and other available solutions
• Utilize advanced techniques in predictive analytics to identify opportunities for process optimization and automation

Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or higher in the areas of Data Science, GenAI, or a related field
• Minimum 2 years of strategic project management experience with demonstrated experience in implementing Generative AI, Predictive Analytics, Machine Learning, and Automation Tools within a business context
• Excellent written, oral, and presentation skills at all levels within the organization
• Strong ability to manage complexity and ambiguity
• Possess strong technical expertise and a solid understanding of leveraging technology to enhance business processes
• Experience in developing and utilizing measurement methodologies to evaluate business outcomes
• Thrives in a dynamic, fast-paced environment and is eager to embrace new challenges and acquire new skills as needed
• Able to build and foster strong working relationships and is persuasive and able to influence others
• Critical thinking skills – applies sound judgment and is able to trouble-shoot
• Sound data analytics expertise with the ability to synthesize data and develop solutions
• Strategic thinker - hypotheses development and analysis, and conclusion generation

Career Growth Opportunities and Learning Benefits

At The Hartford, we are committed to helping our employees achieve their career goals and providing opportunities for growth and development. As a Senior Consultant Process Owner – Artificial Intelligence, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities to work on high-impact projects and initiatives that drive business results
• A collaborative and supportive work environment that fosters innovation and creativity
• A culture of continuous learning and improvement, with a focus on staying up-to-date with the latest technologies and trends
• Recognition and reward programs that acknowledge and reward outstanding performance and contributions

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, respect, and empowerment. We believe in creating a workplace environment that is supportive, collaborative, and fun. As a Senior Consultant Process Owner – Artificial Intelligence, you will be part of a dynamic and diverse team that is passionate about making a difference. Our work environment is characterized by:

• A flexible and hybrid work arrangement that allows for remote work and flexible hours
• A collaborative and open workspace that fosters communication and teamwork
• A culture of recognition and reward that acknowledges and rewards outstanding performance and contributions
• Opportunities to participate in employee resource groups and diversity and inclusion initiatives
• A comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, and paid time off

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary range of $105,920 - $158,880 per year, depending on experience and qualifications. In addition to your base salary, you will be eligible for:

• Short-term and annual bonuses that recognize and reward outstanding performance and contributions
• Long-term incentives that provide opportunities for career growth and development
• Comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities to participate in employee recognition and reward programs
• Access to exclusive discounts and perks, including employee discounts on insurance products and services

Conclusion

If you are a motivated and experienced professional who is passionate about Artificial Intelligence, Predictive Analytics, and Machine Learning, we encourage you to apply for this exciting opportunity. As a Senior Consultant Process Owner – Artificial Intelligence, you will have the chance to make a real impact on our business and drive innovation and growth. Don't miss out on this opportunity to join our dynamic and diverse team and take your career to the next level. Apply now and become a part of our team!

Apply Now