Role Overview
Fullscript is looking for a Senior Customer Insights Analyst who can turn complex customer data into business insight that shapes CX strategy, product decisions, and operational priorities. The role involves working across support data, product behavior, customer feedback, and voice-of-customer signals to identify what is working, what is breaking, and where Fullscript should focus next.
What You Will Do
Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows. Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues. Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
Why It Might Be a Fit
8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy. Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools.
Requirements
- 8+ years of experience in analytics, customer insights, product analytics, business intelligence, or data strategy
- Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake, BigQuery, Redshift, or similar tools
- Proven ability to use data to influence business decisions, not just produce reports
- Strong analytical judgment, including the ability to interpret messy or incomplete data in context
- Experience connecting qualitative and quantitative signals to uncover root causes and business impact
- Excellent executive communication and stakeholder management skills
- High autonomy, strong ownership, and the ability to define what should be analyzed, not just how
Benefits
- Flexible PTO and competitive pay
- RRSP/401k match and stock options
- Premium benefits package with customizable coverage, paramedical services, and an HSA
- discounts to save on high-quality wellness products
- Continuous learning opportunities to grow your skills and career
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