Job title: Senior Customer Success Manager - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Senior Customer Success Manager in the United States.As a Senior Customer Success Manager, you will play a pivotal role in ensuring enterprise customers achieve their goals by successfully adopting and leveraging a mission-driven platform. This role blends strategic thinking with hands-on execution, focused on cultivating long-term relationships and promoting retention, renewals, and growth. You’ll work closely with both internal teams and external stakeholders, acting as a trusted advisor and escalation point, while developing initiatives that drive usage, satisfaction, and overall impact. This is a remote position, ideally suited for a proactive professional with strong communication, data analysis, and problem-solving skills.Accountabilities:
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary: $90000 - 100000 per year
Location: USA
Apply for the job now! Apply Now
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Senior Customer Success Manager in the United States.As a Senior Customer Success Manager, you will play a pivotal role in ensuring enterprise customers achieve their goals by successfully adopting and leveraging a mission-driven platform. This role blends strategic thinking with hands-on execution, focused on cultivating long-term relationships and promoting retention, renewals, and growth. You’ll work closely with both internal teams and external stakeholders, acting as a trusted advisor and escalation point, while developing initiatives that drive usage, satisfaction, and overall impact. This is a remote position, ideally suited for a proactive professional with strong communication, data analysis, and problem-solving skills.Accountabilities:
- Manage and grow a portfolio of large, high-impact customer accounts across key regions
- Lead strategic engagements and build long-term partnerships with internal teams and external stakeholders
- Identify and pursue upsell and renewal opportunities while maximizing customer satisfaction
- Create and implement success plans tailored to each customer's goals and outcomes
- Analyze platform usage and performance metrics to drive data-informed decision making
- Deliver client training sessions, ongoing support, and best practices for software adoption
- Serve as a customer advocate internally, helping improve product offerings based on feedback
- Collaborate with cross-functional teams to resolve critical issues and ensure retention
- 5+ years of professional experience, with 3-5 years in customer success or account management
- Proven experience managing renewals, growth opportunities, and strategic partnerships
- Strong analytical abilities with experience turning data insights into actionable strategies
- Excellent communication skills across technical and non-technical audiences
- Experience leading training, support, and engagement initiatives for SaaS platforms
- Comfortable working in a fast-paced, mission-driven environment
- Ability to travel 5–10% as needed within the United States
- U.S. work authorization required
- Competitive salary range: $90,000–$100,000 (commensurate with experience and location)
- Medical, dental, and vision insurance for you and eligible dependents
- Unlimited virtual mental health and acute care visits
- Wellness programs, including EAP access and a wellness app subscription
- Flexible time off, including mental health and volunteer days
- 14 paid, company-wide holidays
- Paid parental leave (inclusive of adoptive parents)
- Tax-advantaged HSA, FSA, and commuter benefit accounts
- 401(k) plan with employer match and immediate vesting
- Company-paid life and AD&D insurance, with additional optional coverage
- Disability and accident insurance
- Pet insurance
- Fully remote work setup with equipment provided
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary: $90000 - 100000 per year
Location: USA
Apply for the job now! Apply Now