Join the Innovative Team at NTT DATA as a Senior Engineer - Microsoft System Administration and Managed Services
NTT DATA is a global leader in business and technology services, renowned for pushing the boundaries of what is possible through technical excellence and innovation. We are committed to making a positive impact on our clients and society, and our workplace culture embraces diversity and inclusion, allowing you to grow, belong, and thrive. We are seeking an experienced Senior Engineer - Microsoft System Administration and Managed Services to join our team remotely. This role requires a strong and diverse skillset in relevant areas to drive success, and we offer full training for the right candidate.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
The Role
As a Senior Engineer - Microsoft System Administration and Managed Services, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure and systems. You will be responsible for providing second-level support for incidents and requests with a medium level of complexity, focusing on Microsoft technologies and managed services. Your primary objective will be to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreements (SLAs).
Key Responsibilities
- Proactively monitor work queues and perform operational tasks to resolve incidents/requests in a timely manner and within agreed SLAs.
- Update tickets with resolution tasks performed and identify, investigate, analyze issues and errors prior to or when they occur.
- Log all incidents in a timely manner and capture all required and relevant information for immediate resolution.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
- Follow the shift handover process, highlighting any key tickets to be focused on, along with a handover of upcoming critical tasks.
- Escalate all tickets to seek the right focus from CoE and other teams, if needed, and continue escalations to management.
- Work with automation teams for effort optimization and automating routine tasks.
- Identify problems and errors before they impact a client's service and provide assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Lead and manage all initial client escalation for operational issues and contribute to the change management process.
- Audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
- Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
Requirements and Qualifications
Essential Qualifications
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Moderate level years of relevant managed services experience handling cross-technology infrastructure.
- Moderate level knowledge in ticketing tools, preferably Service Now.
- Moderate level working knowledge of ITIL processes.
- Moderate level experience working with vendors and/or 3rd parties.
Preferred Qualifications
- Relevant certifications in Microsoft technologies, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert.
- Experience with cloud technologies, such as AWS, Google Cloud, or Oracle Cloud.
- Knowledge of security technologies, such as CCNP or equivalent certification.
- Experience with automation tools and scripting languages, such as PowerShell or Python.
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work across different cultures and social groups.
- Strong problem-solving and analytical skills.
- Ability to plan activities and projects well in advance and adapt to changing circumstances.
- Positive outlook and ability to work well in a pressurized environment.
- Active listening techniques and ability to paraphrase the message to confirm understanding.
Career Growth Opportunities and Learning Benefits
At NTT DATA, we are committed to the growth and development of our employees. We offer:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- Collaborative and dynamic work environment.
- Flexible work arrangements, including remote work options.
- Competitive salary and benefits package.
Work Environment and Company Culture
Our workplace culture is built on the principles of diversity, inclusion, and respect. We offer:
- A global and diverse team with employees from over 50 countries.
- A robust partner ecosystem of established and start-up companies.
- A commitment to innovation and R&D, with over $3.6 billion invested annually.
- A dynamic and collaborative work environment.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Flexible work arrangements.
Conclusion
If you are a motivated and experienced engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Engineer - Microsoft System Administration and Managed Services at NTT DATA, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure and systems. You will have the opportunity to work with a global team, develop your skills and knowledge, and contribute to the growth and success of our clients.
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