Senior Manager – Client Operations

Job Description: • Lead a high-performing team that bridges client needs with enterprise technology solutions • Ensure operational excellence across all Lines of Business—Commercial, Medicare, Medicaid, and affiliated clients • Act as a strategic liaison between Technology, Account Management, and Product teams • Serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery • Impact member satisfaction, client retention, and successful execution of complex digital initiatives • Use management and organizational skills to lead various efforts for the client team. Requirements: • 7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience • 6+ years working in a client-facing leadership role, supporting custom interactions and client management • 5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs • 5+ years defining and documenting custom IT solutions • 5+ years of project/portfolio management or SDLC, preferably in IT • 4+ years of digital technology project management experience • 4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity • 4+ years of demonstrated success in driving change in a large, cross-functional organization • Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed. Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access and many other benefits depending on eligibility.