Senior Manager / Manager, Business Analytics & Planning (Customer Experience)

Join Klook as a Senior Manager/Manager of Business Analytics & Planning (Customer Experience) and be part of a team that brings the world closer together through experiences. Collaborate with stakeholders to analyze business performance, derive insights, and improve customer experience. Design processes, metrics, and dashboards to drive data-driven decision making and lead a team of analysts to enhance analytical capabilities. Requirements Bachelor's Degree in quantitative analysis, statistics, business administration or related disciplines. Minimum 5 years of strategy consulting, business intelligence/analytics, category/brand management, product management, sales operations/operations, or market/user research. Robust analytical abilities, capable of offering valuable insights and directing stakeholders on the correct methods for evaluating data. Experience in cross functional stakeholder management with effective priority management. Experience in programming or analytic tools such as SQL,VBA. Familiar with data visualization tools such as Tableau or Google Analytics. Benefits Opportunity to work with a leading platform for experiences and travel services Chance to be part of a global and diverse team Ability to make a significant impact on customer experience and operational efficiency Opportunity to lead a team of analysts and mentor them to enhance their analytical capabilities Originally posted on Himalayas