Description
Position Summary
The Senior Patient Access Manager (SPAM) is responsible for leading and overseeing patient insurance eligibility and benefit verification, out-of-pocket estimates, and prior authorization processes. This role requires strong leadership, strategic thinking, and a hands-on approach to operational excellence. The SPAM partners cross-functionally to optimize workflows, drive continuous improvement and protect revenue integrity while supporting a positive patient and employee experience.
What you’ll be doing:
- Lead, coach and develop a team of patient access professionals, fostering a culture of accountability, engagement, and continuous improvement.
- Establish, implement, and maintain best practices, standard operating procedures, and performance standards to optimize patient access operations.
- Design and execute strategies to ensure compliance with payor authorization and medical necessity requirements while improving collections and safeguarding revenue.
- Manage, track and evaluate the effectiveness of patient access initiatives and performance improvement projects.
- Collaborate cross-functionally with clinical, billing , revenue cycle, and operational teams to improve workflows, processes, and outcomes.
- Identify, analyze and resolve issues that impact accurate and timely reimbursement.
- Oversee inbound and outbound patient access call center operations to ensure high-quality, timely and professional service.
- Develop, analyze and present reports and dashboards for departmental and executive leadership.
- Build and scale patient access processes to support organizational growth and evolving business needs.
- Ensure compliance with all regulatory requirements, payer rules and company policies.
Requirements
What you’ll need:
Knowledge, Skills & Experience
- 7+ years of progressive experience in Patient Access and Revenue Cycle Management, with a demonstrated track record of improving operational performance.
- At least 3 years of supervisory or management experience leading teams.
- Proven patient access experience within a clinical laboratory environment required.
- Experience working in startup or high-growth organizations with the ability to design and scale sustainable process.
- Proficiency with laboratory billing systems (e.g., Telcor, Quadax, XiFin) or similar platforms.
- Strong leadership capabilities with experience driving change, developing talent and building high-performing teams.
- Working knowledge of accounting principles, billing practices, medical terminology, CPT, and ICD-10 coding.
- Exceptional written, verbal, and interpersonal communication skills with the ability to engage effectively with patients, staff and leadership.
- Advanced proficiency in Excel and data analysis, with the ability to translate data into actionable insights.
Education, Certifications, and Licensures
- High school diploma or equivalent required
- Bachelor’s degree or additional coursework, certifications, or training (e.g., coding, billing Six Sigma) preferred.
Other
- This position is remote position.
- Periodic travel may be required to company headquarters in Scottsdale, AZ the Atlanta, GA, regional office as approved by the VP, Revenue Cycle Management.
Summary
Grow Your Career With Us
CND Life Sciences is a patient and employee-centric, future-focused organization. We know there is a patient hoping for answers behind every Syn-One test we perform, and this knowledge drives us day in and day out to be our best. We are dedicated, driven, and passionate with a strong sense of community and team spirit.
CND offers plenty of advancement opportunities and excellent benefits to include medical, dental and vision, STD, LTD, Life, AD&D, and 401K with an employer match and encourages a positive work life balance.
Our Mission
Since our founding, CND Life Sciences has been on a mission to advance the care of patients who face the potential diagnosis of a neurodegenerative disease. With long careers in research and clinical care, our founders set out to unlock deeper stories within the skin by detecting key pathological markers in the peripheral nervous system that had been previously out of reach.
Our Core Values
CND maintains core values that guide our work and mission every day.
Great science. It’s the foundation of everything we do.
Patients first. There is a patient hoping for answers behind every test we perform – we never forget that.
Clinician-minded. We are founded by physicians and dedicated to helping clinicians care for patients – we embrace this responsibility.
Quality core. We adhere to high laboratory standards and quality practices – it’s the only way to operate.
Always thinking. We are relentless in determining how we can innovate and do better – it’s just in our DNA.
Respect. We hold our employees, customers, partners, and suppliers in high regard – we succeed when we are aligned.
CND Life Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.