Experian is seeking a Senior Relationship Manager to lead and expand strategic business relationships with Global Enterprise clients, driving retention, client satisfaction, and growth activities. The ideal candidate will have 5+ years of complex relationship management experience, a bachelor's degree, and experience in Experian Employer Services.
Requirements
- Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
- Create and maintain strategic account plans for top Global Enterprise clients.
- Assist in the renewal of existing business in partnership with the Client Development Executive.
- Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.
- Generate client advocacy and referenceable success stories that can be leveraged in the market.
- Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation.
- Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors.
- Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives.
- Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations.
- Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities.
- Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities.
- Create, qualify and refer leads to the Client Development Executive.
Benefits
- Great compensation package including uncapped commission
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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