Senior Salesforce Consultant
(Technical | AI-Enabled | Media Cloud & Agentforce)
Location: South Africa (Remote-first)
Full-time | Permanent
We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.
We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.
This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.
You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.
⚠️ This is not a BAU/support role.
We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.
Main Duties & Responsibilities
- Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design
- Lead client-facing engagements:
- Discovery workshops
- Requirements gathering
- Solution walkthroughs and playback sessions
- Own end-to-end configuration across environments:
- Objects, fields, record types, page layouts
- Validation rules, approval processes
- Security model (roles, profiles, permission sets)
- Design and implement advanced Flow automation, including:
- Cross-object logic
- Error handling frameworks
- Scalable, maintainable automation patterns
- Deliver solutions across core and emerging Salesforce capabilities, including:
- Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)
- Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)
- Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to:
- Accelerate and validate metadata configuration
- Support solution design and edge-case handling
- Generate documentation, test cases, and implementation artefacts
- Improve delivery speed and quality
- Contribute to solution architecture discussions, working closely with Technical Architects
- Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)
- Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)
- Own and contribute to testing strategy:
- UAT
- Regression testing
- Release readiness
- Work within structured delivery environments:
- Agile sprint planning
- Estimation and backlog management
- Release and DevOps processes
- Build reports, dashboards, and analytical solutions to support business decision-making
- Support pre-sales activities, including demos and solution shaping
- Mentor junior team members and set standards for quality and best practice
Knowledge & Experience Required
- 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment
- Proven experience delivering end-to-end Salesforce implementations, not just incremental enhancements
- Strong hands-on experience with:
- Salesforce Flow (essential)
- Data modelling and relational data structures
- Security and sharing models
- Experience across:
- Sales Cloud and Service Cloud
- Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial
- Exposure to Media Cloud or other Industry Clouds is highly advantageous
- Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus
- Strong experience with:
- Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms)
- Data migration and ETL tools (Data Loader, Workbench, etc.)
- Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX)
- Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential, including:
- AI-assisted metadata configuration
- Automation design and debugging
- Documentation and testing acceleration
- Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences
Strong Differentiators
- Experience in a Salesforce consultancy / partner environment
- Certifications:
- Salesforce Administrator (required)
- Advanced Admin, Platform App Builder
- Consultant certifications (Sales, Service, Experience, etc.)
- Experience with:
- Media, advertising, or industry-specific implementations
- AI-enabled Salesforce features (Agentforce, Einstein, automation augmentation)
- Field Service, Omni-Channel, or Service operations
- Marketing automation (Marketing Cloud / Account Engagement)
- Data/analytics tools (e.g. Tableau)
- Exposure to enterprise-scale or multi-org implementations
This Role Is a Strong Fit If You:
- Have worked in a consulting or multi-client Salesforce environment
- Are comfortable moving between:
- Requirements gathering
- Solution design
- Hands-on configuration
- Have delivered complex implementations (e.g. case management, service operations, media workflows, or marketing automation)
- Can confidently lead client conversations and shape outcomes, not just execute tasks
- Enjoy solving ambiguous, complex problems and turning them into structured, scalable solutions
- Actively use AI tools to enhance delivery quality and speed, not just as an experiment
Why Join Us?
- Remote-first role based in South Africa — work from anywhere
- Work on cutting-edge Salesforce capabilities, including:
- Media Cloud (complex, industry-specific implementations)
- Agentforce (AI-driven transformation within Salesforce)
- Be part of a consultancy that treats AI as a core delivery capability
- Collaborate with experienced Architects and high-performing teams
- Clear progression path toward Solution Architect / Technical Architect
- Exposure to diverse industries and high-impact projects
- A culture that values autonomy, quality delivery, and continuous improvement