Senior Technical Support Specialist - (Remote - US)

Job title: Senior Technical Support Specialist - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Senior Technical Support Specialist in United States.We are seeking a customer-focused, technically skilled Senior Technical Support Specialist to provide exceptional support and guidance to enterprise-level customers. In this role, you will act as a trusted advisor, resolving technical issues, building strong client relationships, and contributing to a seamless customer experience. You’ll collaborate cross-functionally with Engineering, Product, and Customer Success teams to ensure alignment in troubleshooting and issue prevention. This is an ideal opportunity for a detail-oriented professional who thrives in a fast-paced SaaS environment and is passionate about delivering value and optimizing client success.Accountabilities:

• Serve as a product expert and main technical point of contact for premier customers.
• Resolve complex technical issues across support channels (email, chat, phone) while managing multiple high-priority accounts.
• Collaborate closely with Engineering, Product, and Customer Success teams to escalate and resolve customer challenges.
• Lead customer training sessions and participate in strategic meetings such as business reviews and workshops.
• Maintain and contribute to internal and external documentation to improve team efficiency and customer knowledge.
• Drive internal process improvements and lead initiatives that address team-wide technical gaps.

Requirements

• Proven experience in technical support roles, especially in B2B SaaS environments.
• Deep understanding of customer relationship management, with a track record of working with enterprise accounts.
• Strong technical skills in troubleshooting APIs, email infrastructure, DNS, HTML/CSS, JavaScript or JS frameworks.
• Familiarity with support and monitoring tools like Zendesk, JIRA, and Datadog.
• Exceptional communication skills and ability to explain technical details clearly to non-technical stakeholders.
• Must be based in the PST or MST time zones to be eligible.
• Bonus: Experience with messaging platforms (email, SMS, push), and previous work in startup or high-growth tech environments.

Benefits

• Competitive salary with equity options
• Medical, dental, vision, and life insurance coverage
• 401(k) retirement plan
• Flexible PTO and paid sabbatical program
• Paid parental leave and fertility/adoption assistance
• Monthly wellness and professional development stipends
• Pre-tax commuter benefits
• Balance Days (additional paid holidays throughout the year)
• Fully remote setup with complete workstation provided
• Complimentary Calm app membership and wellness support
• Opportunities for internal growth and skill development

Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1
Expected salary: $72000 - 112500 per year
Location: USA
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