MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in HVAC, plumbing, and automation system solutions for commercial buildings. They are seeking a Service Accounting Specialist to maintain accurate billing records, collaborate with various teams, and provide exceptional customer support while ensuring timely invoicing and problem resolution.
Responsibilities
- Process All Non-Billable Service Calls: Ensure every call is logged and handled accurately
- Accurate and Timely Invoicing: Create and submit invoices to customers, ensuring all specific requirements and guidelines are met
- Cross-Team Collaboration: Partner with Coordinators, Area Operations Managers, Technicians and Foremen to verify that all invoices reflect accurate costs and details before closing
- Efficient Problem-Solving: Apply critical thinking and problem-solving skills to maximize monthly invoicing efficiency and accuracy
- Maintain Accurate Records: Keep billing instructions and contact information up to date to support smooth and consistent invoicing
- Exceptional Customer Support: Provide outstanding customer service and financial support to the Service team and other business units
- Handle Adjustments Promptly: Process credits and revised invoices accurately and in a timely manner upon request
- Proactive Follow-Up: Follow up with both internal and external customers to address billing inquiries and ensure resolution
- Update Labor Rates: Manage and update labor rates as needed to reflect current agreements and conditions
- Timely Call Processing: Ensure all call types are processed quickly and accurately to maintain operational efficiency
Skills
- Exceptional organizational skills and attention to detail to maintain accurate records
- Flexibility to work overtime when needed
- Strong customer support skills and feel confident reaching out to customers to resolve payment disputes
- Close collaboration with other teams to ensure cost details are consistently accurate across all departments at MacDonald-Miller
- Educational or work experience in accounting is a plus but not required — we're willing to train someone eager to grow and invest in themselves
- Highly ethical and trustworthy
- Positive and passionate with a can-do attitude
- Goal-oriented and driven to succeed
- A supportive and reliable team player
- Adaptable and able to thrive in a dynamic environment
Benefits
- Medical, dental, vision for employees (coverage available for dependents for shared premium).
- 401k retirement plan including Company matching.
- Vacation and Sick Compensation (PTO), and Holiday Pay!
- Disability income protection including short term and long-term disability.
- Employee and dependent life insurance.
- Wellness Program.
- Employee Assistance Program.
Company Overview
- MacDonald-Miller Facility Solutions is a full-service, design-build mechanical contractor in the Pacific Northwest. It was founded in 1965, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://macmiller.com/.