We are looking for an enthusiastic Social Media Support Specialist to join our growing Customer Experience team.
Youll interact with our users on a daily basis, solving customer issues through multiple channels while also helping to build an inclusive and open community
What you will do:
Provide exceptional customer support and education for our user base across multiple social media platforms, cultivating a community that people feel loyal and passionate about
Be an Advocate for users by helping our Community Manager and Lead identify trends, collecting feedback and requests into actionable insights and improvements to processes, policies and products
Work closely with CX leadership to ideate, test and implement process improvements that enable us to create great experiences for the Communication Hut community
Constantly track trends and customer feedback. Be an expert on all things,
Build trust through every customer interaction: Creating personalized, empathetic, and meaningful experiences
Requirements
We would love to have you on our team, if you have:
- At least 1 year of experience in social media support, community management, or user content moderation
- 2+ years of experience in customer service preferred
- Scheduling flexibility including weekend work
- Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
- Exceptional attention to detail, outstanding time management, communication and organization skills
- Handling social media escalations from our customers and their related ticket inquiries in Zendesk
- Strong experience working in a community setting, either online or in person, preferred
- Ability to remain calm and effective under pressure
BA/BS degree preferred but not required
Benefits
About Communication Hut, Inc.
Communication Hut, Inc. is a virtual call center, employment agency, and transportation company. We offer an on-demand skilled workforce of virtual, in-person agents and drivers for all customer service and sales needs.
Communication Hut, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
We believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to
[email protected]. A conviction that does not automatically bar individuals from employment.
Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for visas now or in the future.
Equal Opportunity Employer/Protected Veterans/Individuals with disabilities.
Eligibility Requirements: Remote
Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.