Soft Services Operations Manager ID-1945 – Amazon Store

Full job description Stambridge Group we have an exciting opportunity for a Soft Services Manager to join our team on a full-time, permanent basis based at Stambridge Group Headquarters in Southend on Sea. We are looking for a caring and innovative individual who will manage and inspire the Security and Cleaning teams across a diverse range of contracts, working closely with the Operational Management Team and reporting to the Operations Director the ideal candidate will bring strong Cleaning industry knowledge to support the smooth running of the services. Hours 40 Monday-Friday but flexibility will be required with possible weekends and late finishes Other Jobs You May Be Interested In Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $45/hr, Remote, No Experience, Night Job Entry-Level Remote Data Entry, $50/hr, Evening Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Part-Time Customer Support, $40/hr, Remote, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Weekend Data Entry, $45/hr, Remote, No Experience Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Data Entry, $45/hr, Remote, Night Shift, College Student Job Phone Support, Remote, $50/hr, No Experience, Part-Time Key responsibilities Drive the service to meet SLA and client requirements. Meet with clients to complete KPI’s. Complete Audit processes in collaboration with Operational Management team. Regular liaison with clients and service teams to maintain company presence. Recruit, train, monitor and coordinate a skilled team across operational activities to maximise service efficiency, performance and compliance. Monitor service activities and levels of performance and drive standards. Collate, analyse and review information e.g. budgets, hours, and forecasts to monitor and report on performance. Monitor supply chains and work to set budgets for procurement of equipment, chemicals, consumables and uniforms as directed by the Operations Director. Oversee team learning and HR process requirements including training attendance, absence, retention and time-keeping management, quality of work and behaviour. The Ideal Candidate Essential Driving Licence Experience within the Cleaning Industry BICS qualification or demonstratable equivalent experience Excellent people management skills and experience in managing a team. Understanding of COSHH Experience Managing multiple contracts Functional IT skills Desirable Experience within the Security Industry SIA Door Supervisor Licence IOSH Managing Safely Qualification Service delivery experience across different sectors Job Type: Full-time Pay: £30,000.00 per year Schedule: Monday to Friday Weekend availability Work Location: In person Reference ID: Soft Services Operations Manager