Senior Software Engineer (Salesforce), Contract to Hire, Remote
We are partnering with a leading insurance organization seeking a Senior Software Engineer II with strong Salesforce expertise to join their Enterprise Platforms team.
This role sits within a large-scale operations function supporting key business areas including Retirement, Life, and Benefits. The successful candidate will play a critical role in delivering and evolving Salesforce-driven sales and contact center solutions, with a strong focus on integration, scalability, and customer experience.
Key Responsibilities
• Design, develop, and enhance solutions within Salesforce Financial Services Cloud
• Support contact center transformation initiatives, including platform migration and optimization
• Work with Amazon Connect to improve customer service operations and data flows
• Build and maintain integrations across complex enterprise systems (customer, policy, and engagement data)
• Collaborate with cross-functional teams across product, data, and engineering
• Lead or contribute to technical discovery, solution design, and architecture discussions
Required Experience & Skills
• 9+ years of software engineering experience, with a strong focus on Salesforce
• Hands-on experience with Salesforce Financial Services Cloud, including Sales Cloud and Service Cloud
• Proven experience designing and delivering system integrations across complex ecosystems
• Strong understanding of data structures and distributed systems
• Experience working within large-scale, cross-functional enterprise platforms
• Ability to operate effectively in ambiguous environments and lead discovery efforts
• Strong communication and stakeholder management skills
Preferred Qualifications
• Additional experience with Financial Services Cloud (FSC) capabilities and data models
• Background in financial services or insurance industries
• Experience supporting contact center or sales transformation programs
• Exposure to data and analytics platforms (e.g., Tableau, customer data platforms)
• Familiarity with modern CRM and customer engagement ecosystems
Key Projects & Environment
Contact Center Transformation
• Migrating legacy platforms to Salesforce, with a focus on improving efficiency and optimizing customer service representative (CSR) data through Amazon Connect
Sales Effectiveness Initiatives
• Enhancing sales capabilities within Retirement business lines through improved integrations and customer engagement tools
Data & Analytics Integration
• Partnering with data teams on upcoming initiatives involving advanced analytics and customer data platforms
Apply Now
Apply Now