Job Description:
• Develop and maintain product expertise and a deep understanding of our clients and their workflows
• Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
• Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
• Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
• Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
• Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
• Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs
Requirements:
• Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
• Troubleshooting, analytical, and problem solving skills
• Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
• Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
• Strong work ethic
• 1+ years experience in a software implementation role
• Bonus: experience with SQL or other relational databases
Benefits:
• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities
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Apply Now