Career Opportunities: Specialist - Renewals (3071)
Requisition ID 3071 - Posted - Renewals VMware
Job Title
Specialist - Renewals
Job Scope
The Specialist - Renewals is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. S/He maintains an updated database at all times and works towards effective relationships with internal departments.
Main Duties and Responsibilities
- Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
- Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
- Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
- Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
- Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager
- Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience
- Prepare and submit periodic reports, analysis and key metrics
- Maintain an accurate rolling of 120 days renewal forecast
- Update and maintain the customer database at all times
- Establish and maintain effective working relationships with internal departments.
Position Requirements
Education
Bachelor’s degree in Business Administration or any other related field.
Experience
Must have at least 4 years of relevant experience in Renewals of contracts for Sofwtare Solutions.
French speaking language skills will be a plus.
#LI-DNI
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Job Title
Specialist - Renewals
Job Scope
The Specialist - Renewals is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. S/He maintains an updated database at all times and works towards effective relationships with internal departments.
Main Duties and Responsibilities
- Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
- Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
- Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
- Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
- Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager
- Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience
- Prepare and submit periodic reports, analysis and key metrics
- Maintain an accurate rolling of 120 days renewal forecast
- Update and maintain the customer database at all times
- Establish and maintain effective working relationships with internal departments.
Position Requirements
Education
Bachelor’s degree in Business Administration or any other related field.
Experience
Must have at least 4 years of relevant experience in Renewals of contracts for Sofwtare Solutions.
French speaking language skills will be a plus.
#LI-DNI