Role Overview
The Sr. Contract Specialist Services role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement.
What You Will Do
Builds and maintains strong working relationships with WWT account teams, OEM account teams, internal operations and OEM operations teams. Assists the WWT business units with identifying and quoting OEM service contract renewals. Maintains expertise of the baseline processes pertaining to Quoting and Service Contract Management.
Why It Might Be a Fit
A subject matter expert in technology partner processes. Excellent communication skills. Ability to prioritize and perform work in required time frames. Capability to multi-task and adapt to change.
Requirements
- 2-4 years of technology vendor relationship development experience
- Demonstrated relatable business process experience
- Must have a passion for learning and continued education regarding OEM service offerings and policies, overall WWT go-to-market strategy and the Information Technology industry
- Ability to prioritize and perform work in required time frames
- Capability to multi-task and adapt to change
- Ability to communicate effectively and in a timely manner
- Proficient PC Skills (Microsoft Word, Excel)
- Ability to work independently and/or on a team with minimal supervision
- A subject matter expert in technology partner processes
- Excellent communication skills
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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