Statewide CHAMP Dispatcher Trainer

About the position Responsibilities • Provide training to statewide Districts in the operation of ATMS software and customer service. • Assist in the development and maintenance of training materials and standard operating procedures. • Conduct CHAMP recertification testing and provide coaching to staff. • Develop classroom and online training packages for CHAMP Dispatch Operators and Supervisors. • Attend TIM meetings to improve training and participate in bi-weekly training team meetings. • Identify and analyze training and performance trends to drive corrective action plans. • Organize and develop training manuals, reference materials, and multimedia aids. • Conduct certification testing for CHAMP Districts 1-6. • Perform real-time quality assurance on operator incidents and notifications. • Spend one full shift each month functioning as a CHAMP Dispatch Operator. Requirements • High School Diploma or GED required. • Valid driver's license and clean driving record required. • Ability to travel to various district site locations. Nice-to-haves • Team collaboration skills. • Ability to work in a fast-paced, multitasking environment. • Good oral and written communication skills. Benefits • AD&D insurance • Dental insurance • Employee assistance program • Employee stock purchase plan • Health insurance • Paid time off • Retirement plan Apply tot his job