This is a unique opportunity to be the first Hybrid Strategic Account Executive / Account Manager in the APAC region for Mural. This role will join the existing amazing APAC pod and focus on the expansion and retention of our largest clients in the region. In addition this role will have the opportunity to target net new logos and will be an integral part of how we continue to expand and grow the Mural and LUMA presence in the APAC region.
YOUR MISSION
Our belief is simple: making customers better, makes better customers. As a Strategic Account Executive you will manage MURAL’s enterprise clients in the region by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells. You will work closely with your local team of a Customer Success Manager, Renewals manager, Sales Consultant and Sales Engineer.
WHAT YOU'LL DO
You are the point person for the most strategic MURALand LUMA customers in the APAC region. In addition to this you will build a strategy to break into a portfolio of hand-picked prospective clients.
Understand client business goals and anticipate future needs to deliver optimal solutions
Drive planning sessions to ensure client is able to fully leverage MURAL to meet their transformation needs and hitting success milestones
Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business
Own annual renewals, expansions, and upsells across your customers
Establish consultative and trusted relationships with clients
Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales and Renewal Managers) to prioritize a cohesive and innovative customer experience
Develop best practices and process strategies to help the Account Management team scale and succeed
Elicit client feedback and act as internal advocate for our customers with MURAL’s product teams
WHAT YOU'LL BRING
8+ years experience in Account Management / New Logo acquisition at a SaaS organization
A hunter mindset, this role will primarily focus on driving expansion in existing accounts and new new logos
Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization
Excellent project management skills and able to create and launch new initiatives
You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company
Exceptional stakeholder, communication and relationship management skills.
You have worked closely with behemoth, matrixed customers to drive product adoption and workflow change management
An intrinsic love of learning and demonstrating best practices of new technology
Comfort using AI tools to enhance workflows, efficiency, or decision-making
An ability and willingness to work in a remote environment
Proficiency in the Japanese language is preferred but not required.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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