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Why arenaflex?
arenaflex is redefining the way consumers interact with physical retail by seamlessly blending the digital and in‑store worlds. Our ambitious In‑Store Customer Experience initiative drives foot traffic, boosts sales, and cultivates lasting loyalty across every channel. As a pioneering division within a fast‑growing technology and logistics powerhouse, arenaflex offers an entrepreneurial environment where bold ideas are celebrated and rapid execution is the norm. Join us and become a catalyst for a new era of omnichannel retail.
About the Role
We are seeking a dynamic Strategy & Operations Associate Manager to lead the customer‑facing side of arenaflex’s In‑Store experience. Reporting directly to the Director of In‑Store, you will own and shape critical components of our go‑to‑market strategy as we scale the product nationwide. This role sits at the intersection of data, design, and cross‑functional collaboration, giving you the platform to influence product, engineering, marketing, sales, and operations teams.
Key Responsibilities
- Product Launch & Growth: Own the end‑to‑end launch of new in‑store experiences, from concept through execution, ensuring rapid market penetration.
- Strategic Roadmapping: Define and refine the long‑term customer journey, integrating the arenaflex brand, loyalty programs, and promotional mechanics.
- Experimentation & Testing: Design, scope, and run A/B tests and controlled experiments across acquisition, activation, retention, and order frequency metrics.
- Data‑Driven Decision Making: Build robust analytical models, dashboards, and KPI frameworks to evaluate performance and set ambitious, yet attainable, targets.
- Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, Sales, and Customer Research teams to translate strategic goals into actionable plans.
- Customer Insight Generation: Conduct regular qualitative and quantitative research to uncover pain points, preferences, and emerging opportunities.
- Marketing & Communications Execution: Develop and launch targeted campaigns that drive in‑store visitation and deepen engagement with the arenaflex experience.
- Operational Excellence: Streamline processes, establish best practices, and mentor junior team members to maintain high‑velocity delivery.
Essential Qualifications
- 4+ years of professional experience in management consulting, corporate strategy, business development, product operations, or a comparable high‑growth environment.
- Demonstrated track record of delivering measurable outcomes that “move the needle” on revenue, user acquisition, or retention.
- Strong project‑leadership skills with the ability to influence senior stakeholders across diverse functional areas.
- Exceptional ability to translate high‑level objectives into concrete plans, timelines, and execution frameworks.
- Advanced Excel proficiency (complex formulas, pivot tables, macro‑level analysis). SQL knowledge is a plus.
Preferred Qualifications
- Experience in early‑stage startups or fast‑moving tech companies where resourcefulness and adaptability are essential.
- Background in retail, hospitality, or consumer‑facing product ecosystems.
- Familiarity with experimentation platforms (e.g., Optimizely, LaunchDarkly) and data‑visualization tools (e.g., Tableau, Looker).
- Exposure to loyalty program design, in‑app commerce, or subscription‑based services.
- Strong storytelling ability—conveying data insights in a compelling narrative for both technical and non‑technical audiences.
Core Skills & Competencies
- Analytical Mindset: Passion for digging into data, spotting trends, and making evidence‑based recommendations.
- Strategic Thinking: Ability to see the big picture while executing with meticulous attention to detail.
- Collaboration & Influence: Skilled at building consensus, navigating ambiguity, and championing initiatives across matrixed teams.
- Customer‑Centricity: Deep empathy for the end‑user and an unwavering focus on delivering delightful experiences.
- Adaptability: Thrive in a startup‑within‑a‑large‑company environment where priorities shift rapidly.
- Communication: Clear, concise, and persuasive written and verbal communication skills.
Career Growth & Learning Opportunities
At arenaflex, your career trajectory is limited only by your ambition. You will:
- Work side‑by‑side with senior leaders, gaining exposure to high‑impact strategic decisions.
- Access a robust internal learning platform offering courses in advanced analytics, product management, and leadership development.
- Participate in cross‑functional “innovation sprints” that seed future product lines and business models.
- Earn mentorship from seasoned executives who have built market‑leading brands from the ground up.
- Potentially progress to senior manager or director roles as the In‑Store division expands nationwide.
Work Environment & Culture
arenaflex prides itself on a vibrant, inclusive, and fast‑paced culture where every voice matters. Our core values include:
- Ownership: Team members act like owners, taking initiative and delivering results without waiting for direction.
- Curiosity: We encourage relentless questioning and continuous learning.
- Collaboration: Diverse perspectives are harnessed to solve complex problems.
- Impact: Every project is tied to tangible business outcomes that enhance the lives of our customers and merchant partners.
Our offices feature open‑plan workspaces, quiet focus rooms, and collaborative lounges designed to foster creativity. Flexible remote‑working options are available, and we celebrate successes with regular team‑building events, hackathons, and community outreach programs.
Compensation & Benefits
The role offers a competitive base salary ranging from $98,600 – $145,000 USD, calibrated to geographic market and individual experience. In addition to base pay, you will be eligible for:
- Performance‑based equity grants, aligning your success with arenaflex’s growth.
- A 401(k) plan with generous employer matching.
- Comprehensive medical, dental, and vision insurance for you and eligible dependents.
- Life, disability, and accidental insurance coverage.
- Paid time off, parental leave, and paid holidays that support work‑life balance.
- Wellness reimbursement, mental‑health resources, and a family‑forming assistance program.
- Commuter benefits, including transit and parking subsidies.
Our total rewards philosophy is designed to recognize and celebrate your contributions while fostering long‑term financial security.
Diversity, Inclusion & Belonging
arenaflex is committed to cultivating an environment where people of all backgrounds feel valued and empowered. We actively seek candidates who bring diverse perspectives, experiences, and ideas. Our inclusive policies ensure that everyone—regardless of gender identity, race, ethnicity, sexual orientation, veteran status, disability, or any other protected characteristic—has equal opportunity to thrive.
Application Process & Next Steps
If you are ready to shape the future of in‑store retail experiences and drive measurable growth for a market‑disrupting brand, we want to hear from you. Please submit your resume, cover letter, and any relevant work samples through the link below. Our recruiting team will review applications on a rolling basis, aiming to fill the position by May 19, 2025.
Apply Now
Join arenaflex and Turn Vision into Reality
At arenaflex, you’ll be part of a bold, purpose‑driven mission to revolutionize how consumers discover and shop in physical stores. Your strategic insights, operational excellence, and relentless curiosity will directly influence the company’s growth trajectory and create memorable experiences for millions of customers. Take the next step in your career—apply today and become a cornerstone of our in‑store revolution.
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