Be part of a dynamic team and drive change with Valvoline as a 100% Remote Customer Care Agent! We're seeking humble, hungry, and smart individuals to shape the future of mobility. As a leader in automotive preventive maintenance, we're committed to creating a welcoming workplace that fuels personal and professional growth.
The Opportunity
We're on the hunt for talented Customer Care Agents to join our team remotely. You'll deliver world-class customer service, build strong relationships, and be part of a collaborative environment that invests in your growth and success. Enjoy a competitive salary, benefits, and opportunities for advancement.
What You'll Achieve
- Deliver exceptional customer service via phone in a high-volume contact center environment
- Build and maintain solid customer relationships, handling inquiries and de-escalating concerns
- Multi-task using proprietary software programs to track and document calls
- Utilize research skills to troubleshoot customer issues
- Provide proactive communication to internal and external customers via call and email
- Maintain productive relationships with peers through positive teamwork
- Work with customers to identify automotive maintenance needs
- Perform other duties as assigned
What You'll Need to Succeed
- High School diploma or equivalent
- Authorized to work in the US
- At least one year of customer service experience or call center experience
- Strong computer skills, proficient in Excel, Word, Outlook, CRM software
- Excellent communication skills, both verbal and written
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
What We Offer
- Competitive salary: $18.65/hour
- Incentive opportunity*
- Paid training
- Comprehensive health insurance plans (medical, dental, vision)
- 401(k)
- Paid vacation and holidays*
- Employee Discounts
- A fun work environment and much more!
Why Join Us?
We're committed to creating a welcoming workplace with equal employment opportunities for all. We prohibit discrimination and harassment of any type and provide reasonable accommodations for applicants with disabilities.
Ready to be part of our journey? Apply now and join our team as a Customer Care Agent - Remote!
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