Ally Financial is a customer-centric, leading digital financial services company focused on helping its employees grow and develop. The Subrogation Representative will be responsible for investigating and negotiating settlement of subrogation claims while ensuring compliance with policy contracts and regulations.
Responsibilities
- Handles intake of subrogation referrals
- Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible
- Negotiates settlement of subrogation claims with at fault party while following established, authorized settlement authority
- Handles questions as needed
- Maintain a complete and thoroughly documented subrogation file ensuring registers are properly documented and all supporting documents are attached
- Uses compassionate communication and persuasive negotiation to ensure a positive customer experience
- Work with and refer subrogation registers to 3 rd party vendors as directed
- Work closely with the claim adjusters to ensure accurate and timely claim referral
- Issue deductible reimbursement payments to the appropriate parties
- Identify subrogation situations in a timely manner to protect the interests of the Corporation and request documents needed to process files
- Handles all registers within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met
- Maintain an up-to-date dairy
- Maintain necessary licensing and continuing education
Skills
- 1+ years in customer service or insurance industry is required
- HS diploma or equivalent required
- The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan
- Ability to resolve conflicts and treat customers in a courteous, friendly and professional manner
- Demonstrate an understanding of insurance law as it relates to subrogation
- High degree of analytical, negotiation and organizational skills
- Typically requires knowledge of Microsoft Office Programs
- Maintain necessary licensing and continuing education
- Prior subrogation experience preferred
Benefits
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Company Overview
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. It was founded in 1919, and is headquartered in Detroit, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.ally.com/.
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